Gabrielle Josue
Orlando,Florida
Summary
To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of customer service with potential advancement in the future. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Alarm System Monitor
Soundthinking Inc.
Remote
09.2023 - Current
- Apply critical thinking skills while reviewing and evaluating alert images/videos based on predefined risk indicators
- Make immediate threat-level determinations and assign appropriate threat alert levels
- Remain impartial and unbiased when evaluating alert information and maintain strict confidentiality regarding all observed actions and behaviors
- Play a critical role in increasing public safety by vigilantly monitoring notifications from a specialized weapon detection system.
- Maintained high levels of vigilance while monitoring multiple patients simultaneously, ensuring prompt identification of any changes in condition.
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
Private Property Manager
Private Employer
Orlando, FL
09.2022 - Current
- Managing the day-to-day operations of the employer's home, including hiring and firing staff members as needed
- Managing budgets of the householders and financial records of the householder
- Coordinating with vendors to ensure that all supplies needed for events are delivered on time
- Make sure that the interior of the house is clean and well-maintained at all times
- Maintaining inventory of all furnishings and equipment in the house, including ordering replacements when needed
- Supervise daily housekeeping and maintenance staff to ensure that the facility is well-kept at all times.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Service Agent
Enterprise Holdings
Orlando, FL
08.2020 - 08.2022
- Clean vehicle exterior by hand, brush, or by operating washing equipment
- Polish, dry, and clean vehicle windshields, windows, lights, mats, and exterior body, by hand
- Vacuum, shampoo, add air freshener, and clean vehicle interior (some stain removal may be required)
- Determine the need for and add windshield fluid, gas, oil, water, and antifreeze
- Perform basic maintenance check: antenna, under the hood, inside the vehicle, inside the trunk, and outside the vehicle
- Verify appropriate stickers are attached to the vehicle (registration, plates, etc.)
- May be responsible for maintaining an inventory of cleaning supplies
- May assist with local automobile deliveries
- Perform miscellaneous job-related duties as assigned.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Maintained a clean and organized workspace, ensuring a safe and welcoming environment for customers.
Customer Service, Returns, and Home Delivery
IKEA
Orlando, FL
12.2018 - 07.2020
- Provide quick and efficient checkout services to satisfy customer needs and to strengthen IKEA’s position as the best home furnishing store
- Support and develop co-operation with fellow co-workers specifically within your own function, through working closely together, sharing knowledge, and showing understanding of each other’s responsibilities
- Use available resources to educate yourself on product features, services, and customer interaction skills
- Provide visitors with a positive shopping experience by ensuring customer convenience standards are met or exceeded
- Process sales transactions accurately and efficiently.
- Provided exceptional customer service through effective communication and active listening to understand specific needs or special requests.
- Enhanced customer satisfaction by providing timely and accurate home deliveries.
- Assisted in warehouse operations when needed, contributing to overall team success.
- Ensured safe transportation of goods by adhering to company policies and road safety regulations.
- Managed inventory tracking on delivery vehicles, ensuring accurate record-keeping for all transactions.
- Improved delivery efficiency by optimizing route planning and navigation techniques.
- Collaborated with fellow drivers to facilitate smooth handovers and coordinate efficient routes.
Education
Bachelors Degree -
Florida International University
Miami, FL07.2024
Associates Degree -
Valencia College
Orlando, FL05.2020
High School Diploma -
Olympia High School
Orlando, FL05.2017
Skills
- Proficient with MS Word, Powerpoint, Excel, and Outlook
- Solid command of point-of-sales technologies, including use of cash register, computer, telephone, barcode scanners, receipt printers, and credit/debit card readers
- Residential Cleaning
- Clerical experience and organizational skills
- Shipping, receiving, and loading
- Staff training
- Attention to detail
- Emergency Response
- Discipline
- Incident Reporting
- Behavior Management
- Problem-Solving
- Evacuation Procedures
- Coordination and Teamwork
- Microsoft Office
- Team Leader
- Punctual and Reliable
- Time Management
- Staff Supervision
- Recordkeeping requirements
- Documentation And Reporting
- Team Training
- Calendaring and Scheduling
- Observing and Monitoring Behavior
- Staff Scheduling
- Crisis Management
- Goal Setting
Timeline
Alarm System Monitor
Soundthinking Inc.
09.2023 - Current
Private Property Manager
Private Employer
09.2022 - Current
Service Agent
Enterprise Holdings
08.2020 - 08.2022
Customer Service, Returns, and Home Delivery
IKEA
12.2018 - 07.2020
Bachelors Degree -
Florida International University
Associates Degree -
Valencia College
High School Diploma -
Olympia High School