Gabrielle Lane
Chicago,USA
Summary
Housekeeping manager with over 7 years of experience leading teams to optimize operational efficiency and enhance guest satisfaction. Demonstrates exceptional leadership, critical thinking, and time management skills, consistently ensuring high standards of cleanliness and prompt issue resolution. Adept at implementing innovative cleaning protocols and fostering a collaborative team environment to drive continuous improvement.
Overview
11
11
years of professional experience
Work History
EVS Supervisor
Jackson Park Hospital
Chicago, IL
02.2024 - 12.2024
- Established and enforced procedures and work standards, promoting team performance and safety.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
EVS Supervisor Lead
Rush University Medical Center
Chicago, IL
01.2023 - 02.2024
Housekeeping Manager
Palmer House
Chicago
04.2022 - 01.2023
- Managed housekeeping team, enhancing efficiency and cleanliness, resulting in higher guest satisfaction
- Implemented new cleaning protocols, reducing room turnover time and improving overall guest experience
- Trained and supervised staff, fostering a collaborative environment and boosting team performance
- Monitored inventory and supplies, ensuring cost-effective usage and reducing waste
- Resolved guest complaints promptly, maintaining high standards of service and increasing repeat bookings
Housekeeping Supervisor
Hiltons at McCormick Place
Chicago, Illinois
06.2021 - 03.2022
Room Attendant/Self Inspector
AC Hotel
Chicago, IL
09.2018 - 11.2020
- Greeting guests and responding to queries
- Make beds, change sheets, remove and replace used towels and toiletries
Volunteer
Better Boys Foundation
Chicago, IL
05.2014 - 08.2014
- Organized and supervised youth field trips, ensuring safety and engagement
- Led outdoor activities, fostering teamwork and physical fitness among participants
- Collaborated with staff to create enriching summer programs, enhancing youth development
- Resolved conflicts and provided guidance, promoting positive behavior and personal growth
Education
Community Health Major -
Eastern Illinois University
Charleston, IL01.2012
General Education High School Diploma -
North Lawndale College Prep
Chicago, IL01.2009
Skills
- Communicator
- Team Player
- Multi-tasking
- Organized
- Dedicated
- Customer Service
- Critical Thinking
- Leadership
- Time Management
- Attention to Detail
- Problem-solving
References
- Miesha Greer, Rush University Illinois Medical, +1 (312) 722-8199
- Lisa Mitchell, Better Boys Foundation, +1 (773) 405-7353
- Keona Brown, Hilton's Director, 312-860-8423
Additionalinformation - Summary
Housekeeping manager with over 7 years of experience leading teams to optimize operational efficiency and enhance guest satisfaction. Demonstrates exceptional leadership, critical thinking, and time management skills, consistently ensuring high standards of cleanliness and prompt issue resolution. Adept at implementing innovative cleaning protocols and fostering a collaborative team environment to drive continuous improvement.
Timeline
EVS Supervisor
Jackson Park Hospital
02.2024 - 12.2024
EVS Supervisor Lead
Rush University Medical Center
01.2023 - 02.2024
Housekeeping Manager
Palmer House
04.2022 - 01.2023
Housekeeping Supervisor
Hiltons at McCormick Place
06.2021 - 03.2022
Room Attendant/Self Inspector
AC Hotel
09.2018 - 11.2020
Volunteer
Better Boys Foundation
05.2014 - 08.2014
Community Health Major -
Eastern Illinois University
General Education High School Diploma -
North Lawndale College Prep