Gabrielle Lavoie
East Hartford
Summary
People-focused and solutions-driven professional with a long history of delivering exceptional customer experiences and supporting administrative and operational teams. Recognized for quick learning, calm decision-making, and the ability to integrate seamlessly into new environments. Experienced in client relations, administrative support, research, and multitasking across multiple industries. Fluent in English and French, with additional language skills that enhance communication in diverse settings.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Fournier Services Financier
01.2025 - 03.2026
- Managed calendars, scheduled meetings, and coordinated appointments for financial advisors.
- Answered and directed incoming calls with professionalism and accuracy.
- Prepared, edited, and formatted correspondence, reports, and presentations.
- Entered and updated financial data in accounting and database systems.
- Maintained confidential client and financial records in compliance with company policies.
- Reviewed, organized, and archived financial documents and client files.
Sales Associate
Glazed Pottery
10.2024 - 01.2025
- Assisted customers in selecting pottery pieces, paints, and design techniques.
- Provided instruction on painting methods, glazing, and studio procedures.
- Processed transactions using cash, credit, and POS systems.
- Maintained a clean, organized, and welcoming studio environment.
- Scheduled reservations, managed bookings, and supported special events.
- Assisted with inventory management and restocking of studio supplies.
- Inspected finished pieces for quality assurance prior to customer pickup.
- Seasonal
Administrative Technician in Specialized Investment Products
Desjardins
10.2022 - 10.2024
- Provided administrative support for specialized investment products, including documentation management and data entry.
- Assisted in processing transactions and maintaining accurate portfolio records.
- Coordinated with compliance, operations, and finance teams to ensure smooth execution of processes.
- Updated databases and internal systems with accurate investment data.
- Prepared and reviewed performance reports, statements, and client documentation.
- English and French
Customer Relations Technician
Desjardins
03.2019 - 10.2022
- Provided technical support to clients and resolved complex operational issues.
- Conducted research and analysis to propose solutions and action plans.
- Wrote technical notes to improve user knowledge and team performance.
- Supported stakeholders in applying standards, processes, and business solutions.
- Assisted users in navigating tools and systems related to unit operations.
- English and French
Sales Associate
The Paper Store
10.2018 - 12.2018
- Processed transactions accurately using the POS system.
- Maintained a clean, organized, and visually appealing sales floor.
- Stocked and replenished merchandise and assisted with inventory tasks.
- Working with coworkers to maintain store flow and meet daily goals.
Education
No Degree - Business Management
University of New Haven
01-2015
Associates degree - French Language
Université Laval
01-2018
Associate Degree in Applied Sciences - General Studies in Sciences
Manchester Community College
05-2016
Skills
- Client relationship management — Build rapport quickly, maintain long-term client trust, and support retention
- Customer service & conflict resolution (16 years) — Skilled at de-escalation, problem-solving, and delivering high-quality service in fast-paced environments
- Administrative support — Scheduling, documentation, data entry, email management, and office coordination
- Sales support — Assist with inquiries, follow-ups, quoting, and customer communication
- Interpersonal communication — Professional, clear, and effective communicator across diverse teams and clients
- Research & analytical skills — Gather information, evaluate options, and support decision-making
- Time management & multitasking — Handle competing priorities with accuracy and efficiency
- Microsoft Office Suite — Word, Excel, Outlook, PowerPoint
- Adaptability & sound decision-making — Thrive in new environments, learn quickly, and stay composed under pressure
- Fast learner with strong attention to detail
Languages
English (native)
French (fluent)
Spanish (basic)
Italian (basic)
Timeline
Administrative Assistant
Fournier Services Financier
01.2025 - 03.2026
Sales Associate
Glazed Pottery
10.2024 - 01.2025
Administrative Technician in Specialized Investment Products
Desjardins
10.2022 - 10.2024
Customer Relations Technician
Desjardins
03.2019 - 10.2022
Sales Associate
The Paper Store
10.2018 - 12.2018
Associate Degree in Applied Sciences - General Studies in Sciences
Manchester Community College
No Degree - Business Management
University of New Haven
Associates degree - French Language
Université Laval