Gabrielle Logan
Texas City,TX
Summary
Dynamic professional with extensive experience at UTMB, excelling in schedule management and customer service. Proven ability to enhance operational efficiency through meticulous attention to detail and effective communication. Skilled in MS Office and relationship building, successfully streamlining processes to improve patient/customer care and team collaboration.
Overview
7
7
years of professional experience
Work History
Coordinator II
UTMB
Galveston, TX
07.2025 - Current
- Oversaw the processing of TCHATT referrals, ensuring accurate management of consent and guardianship paperwork alongside effective scheduling.
- Streamlined EPIC schedule coordination to facilitate effective appointment management for TCHATT patients.
- Conducted thorough verification of patient demographics and systematically inputted information into TRAYT data management system for streamlined operations.
- Updated and organized TCHATT referral logs and appointment data to facilitate efficient operations.
- Executed multitasking strategies to handle TCHATT calls, ensuring timely appointment scheduling and effective support for caller needs.
- Acted as a key information resource, delivering precise data to enhance collaboration between patients, clinicians, team members, and school personnel.
- Analyzed and addressed patient appointment discrepancies to ensure seamless service delivery.
- Guided new hires through training processes, fostering skill development and team cohesion.
- Monitored and updated knowledge base regarding patient registration protocols to ensure compliance and accuracy.
- Leveraged EPIC knowledge to support healthcare teams in optimizing electronic health record systems.
- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
- Leveraged proficiency in Excel, Word, and Outlook to support efficient project management and communication.
- Demonstrated capacity to operate autonomously in various tasks.
- Fulfilled various program duties as designated to support overall project objectives.
- Managed scheduling of 50-100 patients daily while multitasking effectively.
Front End Service Desk/Automotive Associate
Walmart
League City, TX
09.2021 - 01.2026
- Managed register operations while executing returns, exchanges, and refunds to ensure smooth transaction flow and customer satisfaction.
- Assisted customers with money orders and wire transfers. Supported financial service operations to ensure smooth transactions. Provided guidance on various financial services to enhance customer experience.
- Facilitated customer interactions by addressing inquiries and resolving service issues with a positive and helpful demeanor.
- Maintained cleanliness and organization of customer service desk register area and conveyor belts.
- Ensured compliance with company policies while effectively managing high-volume, fast-paced situations.
- Achieved high accuracy in item scanning and payment processing. Facilitated seamless transactions through cash, credit, debit, checks, and mobile payment systems.
- Executed cash handling procedures to ensure accurate drawer balance post-shift.
- Implemented strategies to improve customer satisfaction by 5% on a daily basis.
- Facilitated cart retrieval and addressed automotive needs through product sales and service inquiries.
- Achieved high customer satisfaction by effectively managing price checks and coupon applications at self-checkout stations. Streamlined self-checkout processes to improve transaction efficiency and customer experience.
- Facilitated customer interactions through effective phone inquiry responses. Achieved seamless order management and appointment scheduling to improve service delivery.
Coordinator I
UTMB
Galveston, TX
07.2023 - 07.2025
- Managed scheduling operations for TCHATT project to optimize appointment efficiency within Epic system.
- Facilitated discussions with leadership to analyze customer feedback and implement appropriate solutions.
- Explained appointment policies and guidelines to patients and responsible parties, ensuring clarity and adherence to program services.
- Maintained adherence to departmental internal controls to safeguard assets and enhance operational integrity.
- Facilitated necessary tasks to support and ensure successful project completion.
- Utilized Microsoft Office suite to streamline tasks and improve workflow efficiency.
- Monitored and analyzed state and UTMB-wide metrics, contributing to sustained performance levels of up to 100%.
- Implemented process improvements, increasing operational efficiency and team productivity.
- Established communication protocols, facilitating collaboration among cross-functional teams.
- Entered data systematically to produce accurate reports and maintain tracking documentation.
Delivery Driver
Uber Eats
Huntsville, TX
09.2021 - 11.2021
- Executed order delivery processes to guarantee timely service and enhance customer satisfaction.
- Coordinated and completed 10 deliveries, optimizing time management within a 2-3 hour window.
- Optimized delivery routes by navigating urban environments with GPS tools.
- Provided timely updates to customers on order status and delivery to enhance customer experience.
- Upheld exceptional standards of vehicle cleanliness and implemented safety protocols to enhance operational efficiency.
Assistant/Junior Builder
Meraki Homes
Texas City, TX
09.2020 - 06.2021
- Oversaw documentation and inspection processes for various building types to ensure operational efficiency.
- Facilitated development of project plans and schedules in collaboration with cross-functional teams.
- Developed and implemented risk management plans to minimize potential project disruptions.
- Maintained and facilitated project alignment with company visions through ongoing client collaboration.
- Oversaw operations of multiple crews of 3-5, ensuring efficient project execution.
- Coordinated and contributed to remote discussions, leveraging digital platforms for seamless collaboration.
- Developed and presented detailed project status updates to inform executive decision-making.
- Evaluated potential safety risks and established protocols to ensure a secure environment.
- Conducted thorough inspections of completed assemblies and sub-assemblies to ensure compliance with specifications and quality standards.
- Utilized various software applications to streamline project production processes.
Ecommerce Employee
Kroger
Galveston, TX
05.2020 - 09.2020
- Achieved efficient item selection and scanning from shelves through effective use of handheld devices. Enhanced produce quality by implementing rigorous selection criteria. Maintained cold chain standards, resulting in preserved product freshness.
- Organizing picked items in the staging area (cooler, freezer, or ambient) and ensuring orders are ready for customer arrival.
- Assisted customers with inquiries and payment processing. Loaded orders into vehicles for timely delivery.
- Facilitated seamless customer experiences by providing suitable substitutes for out-of-stock items. Resolved technical issues with e-commerce equipment, enhancing operational efficiency. Enhanced customer satisfaction through timely communication of product changes.
- Regularly organized and sanitized workstation and staging area to enhance productivity and safety.
Lifeguard
Schlitterbahn
Galveston, TX
08.2019 - 01.2020
- Implemented safety reminders to patrons, effectively reducing the likelihood of falls near and into the pool.
- Entered water immediately to pull struggling swimmers to safety.
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
- Conducted patrols of certain locations to identify and help those in need of immediate care and assistance.
- Scrutinized areas to prevent possible injuries or fatalities, minimizing emergent situations.
- Warned patrons of unsafe or hazardous conditions and suggested alternative activities during closures.
- Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Associate of Applied Science - Construction Management
Houston Community College
Houston, TX12-2025
High School Diploma -
Texas City High School
Texas City, TX05-2025
Associate of Arts - Criminal Justice
Sam Houston State University
Huntsville, Texas, TX05-2024
Skills
- Multitasking and organization
- Decision-making
- Relationship building
- MS office
- POS systems
- Schedule management
- Team leadership
- Attention to detail
- Quality control
- Administrative Support
- Customer Service
- Communication
Affiliations
Construction Management Association of America
National Association of Women in Construction
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Coordinator II
UTMB
07.2025 - Current
Coordinator I
UTMB
07.2023 - 07.2025
Front End Service Desk/Automotive Associate
Walmart
09.2021 - 01.2026
Delivery Driver
Uber Eats
09.2021 - 11.2021
Assistant/Junior Builder
Meraki Homes
09.2020 - 06.2021
Ecommerce Employee
Kroger
05.2020 - 09.2020
Lifeguard
Schlitterbahn
08.2019 - 01.2020
Associate of Applied Science - Construction Management
Houston Community College
High School Diploma -
Texas City High School
Associate of Arts - Criminal Justice
Sam Houston State University