GABRIELLE MAGIN
Prescott
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
First National Bank of River Falls
08.2022 - Current
- Maintain financial record accuracy for customer transactions
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Follow communication procedures, guidelines and policies for customers and coworkers
Shift Manager
Dairy Queen Grill & Chill
03.2020 - 08.2022
- Helped employees accomplish tasks during peak periods
- Trained new employees on company policies, procedures, techniques and customer service standards
- Positioned skilled staff in key areas throughout shift to optimize department productivity
Education
Bachelor of Science - Psychology, Behavioral Neuroscience
University of Wisconsin-Superior
Superior, WI05.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Staff education and training
- Problem-solving
- Attention to detail
- Computer skills
Accomplishments
- Summa Cum Laude
- Member of Psi Chi Honor Society
- Member of National Society of Collegiate Scholars
- Dean's List
Timeline
Customer Service Representative
First National Bank of River Falls
08.2022 - Current
Shift Manager
Dairy Queen Grill & Chill
03.2020 - 08.2022
Bachelor of Science - Psychology, Behavioral Neuroscience
University of Wisconsin-Superior