Gabrielle Mallett
Customer Service
Waterford,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Summer Art Class Teacher
Seasonal Occupation
Walled Lake, MI
07.2022 - 08.2022
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Observed pupils' work to determine student progress or make suggestions for improvement.
- Guided students to develop and hone creative processes and problem-solving skills.
Customer Service Cashier
BP
Milford, MI
04.2016 - 09.2018
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Manager
Detroit Shrimp And Fish
Pontiac, MI, MI
06.2013 - 08.2015
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Trained and managed associates in customer service and sales techniques.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cashier/Cook
Detroit Shrimp And Fish
Southfield, MI
02.2011 - 08.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Southfield-Lathrup High School
Lathrup Village 09.2005 - 06.2007
Skills
Professional telephone demeanor
Complaint resolution
Microsoft Office Suite proficiency
CRM
56 WPM typing speed
Creative problem solving
Multi-line phone talent
Timeline
Summer Art Class Teacher
Seasonal Occupation
07.2022 - 08.2022
Customer Service Cashier
BP
04.2016 - 09.2018
Manager
Detroit Shrimp And Fish
06.2013 - 08.2015
Cashier/Cook
Detroit Shrimp And Fish
02.2011 - 08.2013
High School Diploma -
Southfield-Lathrup High School
09.2005 - 06.2007