Gabrielle Manoz
Madera,CA
Summary
Proven leader with experience at Jack in the Box, adept in decision-making and customer service focus. Excelled in resolving service issues, enhancing team productivity by over 20%, and mentoring staff for peak performance. Skilled in cash handling and fostering a results-driven environment through effective training and strategic planning.
Overview
5
5
years of professional experience
Work History
Shift Manager
Tacobell
01.2019 - 07.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Team Leader Manager
Jack in the Box
08.2019 - 02.2020
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Education
Medical Assistant - Medical
San Joaquin Valley College
Madera, CA06.2015
General Education - General
Madera South High School
Madera, CA06.2013
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Making food orders and drinks when needed
Timeline
Team Leader Manager
Jack in the Box
08.2019 - 02.2020
Shift Manager
Tacobell
01.2019 - 07.2024
Medical Assistant - Medical
San Joaquin Valley College
General Education - General
Madera South High School
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