Summary
Overview
Work History
Education
Skills
Timeline
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GABRIELLE MATOS

Brandon,FL

Summary

Knowledgeable and dedicated customer service representative with experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Banking Associate

TD Bank
03.2022 - Current
  • Banking Associate with experience working in a financial institution
  • Skilled in building relationships with our clientele, cash handling, performing a wide range of tasks within a store location, and providing products and services that best fit needs
  • Ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, Debit Card/Credit Card Issues, Regulation E, Mobile and On-Line (digital) banking
  • Experience utilizing TD's systems and tools to engage with our customers to acquire and deepen relationships by providing advice and guidance to exceed the customers' needs to ultimately attract, retain the customer and make their experience legendary which is in line with TD's brand promise
  • Obtained a Notary certification in the State of Florida to provide a service to my customers
  • Committed to providing a legendary customer experience

Customer Service Lead

Burlington Coat Factory
07.2020 - 03.2022
  • Provided customer service as a cashier, processed transactions, returns and exchanges, removing necessary sensors, looking up items and customer information
  • Opening and closing of the store
  • Trained, assisted and lead my cashiers in providing excellent customer service
  • Assisted customers that require manager level guidance
  • Worked with customers and diluted situations where needed
  • Closing out of cash registers, counting tills, and working alongside the MOD to close the store

Sales Associate

Bath & Body Works
10.2020 - 01.2021
  • Provided customer service to every customer, recovered the store, as well as greeting customers who walk in, engaging and checking out/processing transactions and returns or exchanges
  • Took care of closing duties and assisted store managers
  • Recovered the store throughout each shift, as well as cleaning high touch areas and testers to obtain a high level of sanitization

Sales Associate

Torrid Retail
03.2020 - 05.2020
  • Made connections to ensure a bond with our Torrid customers, worked with customers and their style to provide an enjoyable experience that makes them feel comfortable, cared for and confident
  • Utilized a cash register and a computer system to process transactions and look up customer information
  • Adjusted customer information when necessary
  • Closed/Recovered the store

Counselor

BSAC, Inc
03.2019 - 05.2020
  • Provided care during and after school
  • Creating curriculum such as enrichment activities and recreation while meeting each child's individual needs
  • Creating and keeping track of incidents reports
  • Followed policies and procedures to ensure the safety of children during transitions, as well as identifying gaps
  • Acknowledge customers while providing the appropriate level of service while exercising sound judgment in effectively addressing customer concerns

Education

High School Diploma -

Durant High School
Plant City, FL
05.2019

Skills

  • Branch operations
  • Relationship Building
  • Teller experience
  • Developing customer relationships
  • Self-motivated nature
  • Resourcefulness
  • Meeting Sales Goals
  • Due diligence
  • Banking Software Proficiency
  • Cross-Selling Products
  • Customer Service
  • Team Collaboration
  • Creative Thinking
  • Cash Handling Accuracy

Timeline

Banking Associate

TD Bank
03.2022 - Current

Sales Associate

Bath & Body Works
10.2020 - 01.2021

Customer Service Lead

Burlington Coat Factory
07.2020 - 03.2022

Sales Associate

Torrid Retail
03.2020 - 05.2020

Counselor

BSAC, Inc
03.2019 - 05.2020

High School Diploma -

Durant High School

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