Gabrielle McGlone
Fenton,MI
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at Ulta Beauty Inc., with expertise in office administration and exceptional problem-solving skills. Streamlined appointment processes and increased accuracy in cash handling, significantly boosting productivity and service quality. Skilled in staff training and schedule management, ensuring optimal performance and customer service excellence.
Overview
6
6
years of professional experience
Work History
Front Desk Coordinator/Administrative Assistant
Monolo Hair Studio
Highland, MI
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Provided administrative support to management staff, contributing to overall office productivity.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
Services Manager
Ulta Beauty Inc.
Novi, MI
11.2020 - 10.2022
- Recruited, trained and supervised around 30 employees.
- Utilized social media accounts and strategic marketing initiatives to promote business and build revenue.
- Recorded weekly supply and inventory needs and made regular orders.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
Salon Manager
Ulta Beauty Inc.
White Lake, MI
12.2018 - 11.2020
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Handled employee scheduling and coverage needs during business hours.
Education
Cosmetology
Douglas J Aveda Institute
East Lansing, MIPsychology
Michigan State University
East Lansing, MIGeneral Studies
Holly High School
Holly, MISkills
- Office Administration
- Schedule Management
- Administrative Skills
- Time Management
- Electronic Recordkeeping
- Cash Handling
- Scheduling
- Problem-solving skills
- Administrative Support
- Customer Service Management
Timeline
Front Desk Coordinator/Administrative Assistant
Monolo Hair Studio
10.2022 - Current
Services Manager
Ulta Beauty Inc.
11.2020 - 10.2022
Salon Manager
Ulta Beauty Inc.
12.2018 - 11.2020
Cosmetology
Douglas J Aveda Institute
Psychology
Michigan State University
General Studies
Holly High School