A highly skilled and licensed Esthetician with the experience of providing top-quality skincare services in both clinical and spa environments. Mastery in performing a wide range of treatments including facials, waxing, chemical peels, microdermabrasion, and body treatments, tailored to individual client needs. Passionate about helping clients achieve healthy, radiant skin by using the latest skincare technologies and techniques. Expert at building strong client relationships through personalized care and excellent customer service. Strong knowledge of skin anatomy, product ingredients, and safety protocols. Dedicated to continuous learning and staying current with the latest industry trends to ensure the highest standard of service.
"Consistently exceeded performance targets by maintaining a customer satisfaction score of 95% or higher over a 12-month period, while effectively managing an average of 100+ inbound calls per day. Recognized as 'Employee of the Quarter' for outstanding problem-solving skills and dedication to customer service, which led to a 20% increase in customer retention for the department."
"Successfully improved customer checkout experience by reducing average wait times by 15% through efficient bagging and proactive assistance, earning 'Employee of the Month' recognition for consistently providing excellent customer service. Praised by management for maintaining a positive, friendly attitude while handling high-volume shifts, contributing to a 10% increase in customer satisfaction scores for the store."
"Awarded 'Top Sales Associate' for achieving the highest upsell rate in the department, while maintaining an organized and visually appealing sales floor, enhancing the overall shopping experience."