Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gabrielle Mebane

Gabrielle Mebane

Jacksonville

Summary

A highly skilled and licensed Esthetician with the experience of providing top-quality skincare services in both clinical and spa environments. Mastery in performing a wide range of treatments including facials, waxing, chemical peels, microdermabrasion, and body treatments, tailored to individual client needs. Passionate about helping clients achieve healthy, radiant skin by using the latest skincare technologies and techniques. Expert at building strong client relationships through personalized care and excellent customer service. Strong knowledge of skin anatomy, product ingredients, and safety protocols. Dedicated to continuous learning and staying current with the latest industry trends to ensure the highest standard of service.

Overview

4
4
years of professional experience

Work History

Sales Associate/Cashier

Burlington Coat Factoy
07.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Customer Service Representative

Solera Holdings Inc.
04.2023 - Current
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Front Service Clerk

Publix Supermarkets
02.2021 - 12.2023
  • Enhanced customer satisfaction by providing efficient and friendly front-end services.
  • Assisted customers with locating desired products within the store, enhancing their overall shopping experience.

Education

No Degree - Facial Specialty

Florida State College
Jacksonville, FL
12-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Listening skills
  • Multi-tasking strength
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Conflict resolution
  • Client service

Accomplishments

    "Consistently exceeded performance targets by maintaining a customer satisfaction score of 95% or higher over a 12-month period, while effectively managing an average of 100+ inbound calls per day. Recognized as 'Employee of the Quarter' for outstanding problem-solving skills and dedication to customer service, which led to a 20% increase in customer retention for the department."

    "Successfully improved customer checkout experience by reducing average wait times by 15% through efficient bagging and proactive assistance, earning 'Employee of the Month' recognition for consistently providing excellent customer service. Praised by management for maintaining a positive, friendly attitude while handling high-volume shifts, contributing to a 10% increase in customer satisfaction scores for the store."

    "Awarded 'Top Sales Associate' for achieving the highest upsell rate in the department, while maintaining an organized and visually appealing sales floor, enhancing the overall shopping experience."

Timeline

Sales Associate/Cashier

Burlington Coat Factoy
07.2024 - Current

Customer Service Representative

Solera Holdings Inc.
04.2023 - Current

Front Service Clerk

Publix Supermarkets
02.2021 - 12.2023

No Degree - Facial Specialty

Florida State College
Gabrielle Mebane