Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Meline

Sterling,VA

Summary

Tech-savvy Support Specialist with 3+ years of hands-on VoIP provisioning experience, ticketing system management, and coordination of residential and commercial data installations. Skilled in SIP configuration, remote troubleshooting, dispatch logistics, and Tier 1 support via tools like TeamViewer and AnyDesk. Experienced in escalating to Tier 2, documenting solutions, and maintaining SLA compliance. Looking for a full-time remote help desk or service desk role with growth opportunity.

Overview

16
16
years of professional experience

Work History

Home Health Care Aide

Consumer Direct
03.2017 - Current
  • Helped patient maintain independent living by providing personal care assistance
  • Safely transferred patient 1:1 from wheelchair to bed, shower chair, etc.
  • Experienced with Hickman and PICC line access, med administration, flushes, and heparin locking
  • Administered medication via GJ, NJ, and J tubes using gravity and flush
  • Scheduled and accompanied patient to doctor’s appointments
  • Performed daily housekeeping and meal preparation

Bartender

The V Eatery and Brewhouse
04.2015 - 12.2018
  • Managed daily and weekly inventory counts and restocking
  • Created a variety of cocktails and beverages efficiently for large groups
  • Upsold menu items while maintaining order accuracy
  • Provided a welcoming atmosphere, built rapport with customers
  • Handled cash and credit transactions; managed drawer balance and tip share

VoIP Provisioning Agent

MegaPath
01.2010 - 10.2014
  • Provisioned and supported VoIP installations for residential and business clients
  • Managed internal ticketing queues (e.g., Zendesk, CRM), ensured scheduling alignment with field techs
  • Provided Tier 2 remote support using TeamViewer and AnyDesk for wiring, connectivity, and call quality issues
  • Escalated complex tickets to Tier 3 while maintaining SLA compliance and accurate documentation
  • Facilitated onboarding processes and smooth handoff to long-term account managers

Education

Medical Assistant - CMA

Weston Distance Learning
06.2023

Skills

  • VoIP Provisioning, SIP Protocol, Remote Support Tools (TeamViewer, AnyDesk), Ticketing Systems (Zendesk, CRM), Windows 10/11, Basic Linux CLI, Layer 1 Troubleshooting, Customer Support, Network Connectivity (VPN, VLANs, Firewalls), Office 365, Documentation, Tier 1 & Tier 2 Support Escalation, SLA Compliance

Timeline

Home Health Care Aide

Consumer Direct
03.2017 - Current

Bartender

The V Eatery and Brewhouse
04.2015 - 12.2018

VoIP Provisioning Agent

MegaPath
01.2010 - 10.2014

Medical Assistant - CMA

Weston Distance Learning

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Gabrielle Meline