Gabrielle Mendoza
Denver,CO
Summary
Experience in providing excellent customer service and meeting customers' needs. My background in Communication and Journalism has strengthened my ability to communicate and react efficiently and effectively, ensuring the best possible experience for customers. Known for a high level of adaptability, especially in stressful situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Brighton Recreation Center
06.2021 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and signing up for activities online.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Helped with setting up and taking down events for the city.
Server
IHOP
08.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Host
Old Chicago
01.2023 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Salad Artist
Mad Greens
10.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Reduced food waste by properly storing, rotating, and managing inventory of fresh produce and ingredients.
- Maintained cleanliness standards, following strict sanitation guidelines for food safety compliance.
- Ensured freshness of ingredients with diligent monitoring of expiration dates and proper rotation practices.
- Enhanced customer satisfaction by quickly and accurately preparing salad orders according to their preferences.
Education
Bachelor of Arts - Communications And Journalism
University of Colorado Boulder
Boulder, COAssociate of Arts - Communications
Community College of Denver
Denver, COHigh School -
Prairie View High School
Henderson, COSkills
- Customer service
- Strong work ethic
- Cash handling
- Memory retention
- Active listening
- Conflict resolution
- Critical thinking
- Customer relations
- Relationship building
- Computer proficiency
Certification
- CPR and AED certified, Red Cross - May 2025 to May 2027
Timeline
Server
IHOP
08.2023 - 12.2023
Host
Old Chicago
01.2023 - 06.2023
Customer Service Representative
Brighton Recreation Center
06.2021 - Current
Salad Artist
Mad Greens
10.2019 - 05.2021
Bachelor of Arts - Communications And Journalism
University of Colorado Boulder
Associate of Arts - Communications
Community College of Denver
High School -
Prairie View High School
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