Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabrielle Miller

West Monroe,LA

Summary

Proven customer service expert with a background at Crumbl Cookies, adept in bakery equipment and food preparation. Excelled in enhancing customer satisfaction and loyalty through exceptional service and high-quality product delivery. Skilled in cash handling and fostering positive relationships, contributing to a significant increase in guest retention.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bakery Clerk

Crumbl Cookies
02.2024 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.

Barista

PJ's Coffee
06.2022 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Counter Person

Johnny's Pizza House
06.2021 - 06.2022
  • Fostered positive relationships with regular clientele by remembering their preferences along with their names.
  • Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
  • Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
  • Performed daily opening/closing procedures diligently so as not to miss any important steps.
  • Processed customer orders and accurately entered into order system.

Education

Certification - Dental Assisting

Louisiana Dental Assisting
Monroe, LA
03.2022

High School Diploma -

West Ouachita High School
West Monroe, LA
05.2021

Skills

  • Customer Service
  • Food Preparation
  • Bakery equipment knowledge
  • Customer Satisfaction
  • Food handling safety
  • Telephone Etiquette
  • Cash Handling

Certification

X-Ray Certifications

CPR Certifications

Timeline

Bakery Clerk

Crumbl Cookies
02.2024 - Current

Barista

PJ's Coffee
06.2022 - 05.2024

Counter Person

Johnny's Pizza House
06.2021 - 06.2022

Certification - Dental Assisting

Louisiana Dental Assisting

High School Diploma -

West Ouachita High School

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Gabrielle Miller