Gabrielle Mitchell
Memphis,TN
Summary
Dynamic professional with a proven track record at Behavior Services of Tennessee, adept in crisis management and compassionate caregiving. Excelled in enhancing client well-being and independence through innovative care and effective behavioral support. Skilled in multitasking and organization, consistently exceeding performance expectations. Demonstrates exceptional adaptability and commitment to improving client quality of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Behavior Services of Tennessee
Memphis, TN
05.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Manager
McDonald's
Memphis, TN
03.2024 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Package Handler
FedEx
Memphis, TN
01.2024 - 03.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
Crew Member
Chick-fil-A
Memphis, TN
03.2023 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Supported training of new crew members, leading to more efficient onboarding process.
Cashier
Walmart
Memphis, TN
01.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Cashier
Jumping Jellybeans Daycare
Collierville, TN
01.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Memphis Central High School
Memphis, TNSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Behavioral management
- Medication administration
- Compassionate caregiving
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Transportation
- Disability awareness
- Client transportation
- Social skills development
- Crisis management
- Patient management
- Progress documentation
- Safety monitoring
- Community integration
- Nutrition
- Nutrition support
- Case management
- Problem-solving
- Multitasking and organization
- Daily living support
- Empathy and patience
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Behavioral support
- Positive reinforcement
- Conflict resolution
- Life skills training
- Health services
- First aid and CPR
- CPR certification
- Fast learner
- Critical thinking
- First aid certification
- Attentive to people
- Ability to lift
- Clear communication
- Decision-making
Certification
CPR
first aid
Timeline
Direct Support Professional
Behavior Services of Tennessee
05.2024 - Current
Manager
McDonald's
03.2024 - 05.2024
Package Handler
FedEx
01.2024 - 03.2024
Crew Member
Chick-fil-A
03.2023 - 10.2023
Cashier
Walmart
01.2022 - 11.2022
Cashier
Jumping Jellybeans Daycare
01.2019 - 01.2020
Memphis Central High School