Gabrielle Mongelos
West Palm Beach,FL
Summary
Passionate and detail-oriented professional with over 5 years of customer service experience. Able to build meaningful relationships in both luxury and casual environments while providing support, conflict resolution, accuracy, and time management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Specialist
REI, Recreational Equipment Inc.
12.2022 - Current
- Responsibilities include: building rapport with customers and assessed needs to make product recommendations and upsell and sell memberships.
- Providing first-rate service to all customers and potential customers.
Restaurant Server
SAILFISH POINT COUNTRY CLUB
12.2020 - 12.2022
- Responsibilities include building bonds with club members and restaurant team to ensure optimal dining and bar experience.
- Maintaining knowledge on all current drink and menu items to recommend best personalized options.
- Greeting and seating over 300+ guests per night. Serving 4+ tables per night.
Restaurant Hostess
Miller’s Ale House
10.2018 - 03.2020
- Providing exceptional service for exceptional experience.
- Contributing to a positive team atmosphere by supporting during peak hours.
- Maintaining menu information about special offerings and food/drink items to help drive sales.
- Collecting credit card and cash payments for all transactions.
Education
Associates in Fine Arts -
MCDANIEL COLLEGE
01.2020
Diploma - International Baccalaureate
John F. Kennedy High School
Silver Spring, MD05.2018
Skills
- Product Knowledge
- Customer Relations
- Bilingual (English, Spanish)
- Excellent presentation skills
Certification
- FIRST AID
- AED
- CPR
Timeline
Sales Specialist
REI, Recreational Equipment Inc.
12.2022 - Current
Restaurant Server
SAILFISH POINT COUNTRY CLUB
12.2020 - 12.2022
Restaurant Hostess
Miller’s Ale House
10.2018 - 03.2020
Associates in Fine Arts -
MCDANIEL COLLEGE
Diploma - International Baccalaureate
John F. Kennedy High School
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