Gabrielle Nelson
Raleigh,NC
Summary
Dedicated individual skilled in a diverse multitude of working in fast-paced and continuously changing environments. Performs very well under pressure and can adapt to environmental changes. Focusing on prioritizing tasks at hand and staying organized throughout the process. Very motivated to succeed in any role, resolving conflicts that arise and challenges along the way. Maintaining optimal verbal and written communication where it is necessary. Works well both individually and with others, engaging with a positive attitude. Remaining professional throughout the course of the work day. Manages time well by being punctual and makes sure tasks are done in a timely manner. Focusing on accuracy and precision.
Overview
9
9
years of professional experience
Work History
Sales Representative
Hilton Grand Vacations
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Fostered collaborative environment, sharing best practices among sales team.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team success by supporting colleagues during peak periods or covering shifts when necessary.
- Maintained accurate records of customer interactions, transactions, comments, and complaints for future reference and continuous improvement efforts.
- Expanded clientele base by proactively seeking referrals from satisfied customers and generating new leads.
- Developed expertise in various travel destinations, enabling personalized recommendations based on client preferences and interests.
- Demonstrated adaptability by quickly learning new systems and software required for efficient job performance.
- Boosted customer satisfaction by providing exceptional service and addressing vacation inquiries.
Cashier
TA Travel Center
01.2024 - 03.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Junior Partner
Apex Energy Solutions
09.2023 - 01.2024
- Set appointments for Senior Partners to discuss business ventures with clients for windows and doors.
- Mentored with other junior associates, fostering professional growth and enhancing overall team performance.
- Provided leads for future reference.
- Created good rapport with customers.
- Attended weekly sales meetings to ensure quota was being met.
- Provided feedback with other Junior Partners and Senior Partners to build a larger client basis.
Warehouse Associate
Hoppe North America Inc
01.2022 - 06.2023
- Worked in the shipping department, packaging small orders
- Picked and label parts for precise orders ensuring consumer satisfaction
- Packaged product in a safe and appropriate manner
- Processed orders and additional paperwork for orders
- Maintained optimal communication between co-workers, plausible to direct correlation within departments amidst alterations to orders
- Ship limited International orders, making sure paperwork is properly processed and filed
- Ensuring that all necessary shipments are scheduled for pick-up
Warehouse Associate
Glory Global Solutions
02.2021 - 01.2022
- Accurately pick, pack and ship orders in timely fashion.
- Properly label parts according to order picklist.
- Made sure parts and modules are packaged safely.
- Process paperwork for orders.
- Maintained good communication with co-workers, aware of changes to orders throughout the day.
- Take care of and find solutions for complications that occur.
- Handle limited International and Supply - chain orders.
- Made sure orders and paperwork are properly filed and organized.
Sanitation Worker
MetalTek International
06.2020 - 02.2021
- Amidst the Covid-19 pandemic outbreak in 2020. I was hired on to help maintain a sterile and clean environment for the plant to reduce the potential spread of the virus.
- Cleaned, sanitized and wiped down main touch and access points. Including, doors, office spaces, break and conference rooms. Along with sanitizing bathrooms as well as docked computer stations where people frequented to log reports.
- Temporary Position
Crew Member
Culvers Of Oconomowoc WI
10.2019 - 03.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked dry and refrigerated goods when necessary.
Sales Associate
Farm & Fleet Of Waukesha WI
10.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
Sandwich Artist
Subway
06.2018 - 09.2018
- Kept workplace clean and organized in line with restaurant policies.
- Prepared salads, soups and sandwiches for customers.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated manual and electric appliances to peel, slice, and trim food.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Clerical Assistant
Tremmel-Anderson Trucking LLC
06.2016 - 11.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Composed sensitive, confidential reports and documentation.
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
Education
High School Diploma -
Waukesha North High School
Waukesha, WISkills
- Organized
- Motivated Team Player
- Creative
- Excellent verbal and written communication
- Adaptability
- Ability to Prioritize
- Leadership
- Self-motivated
- Critical Thinker
- Active listener
- Time Management
- Understanding of Microsoft Office products
- Understanding of Google Office products
Timeline
Sales Representative
Hilton Grand Vacations
03.2024 - Current
Cashier
TA Travel Center
01.2024 - 03.2024
Junior Partner
Apex Energy Solutions
09.2023 - 01.2024
Warehouse Associate
Hoppe North America Inc
01.2022 - 06.2023
Warehouse Associate
Glory Global Solutions
02.2021 - 01.2022
Sanitation Worker
MetalTek International
06.2020 - 02.2021
Crew Member
Culvers Of Oconomowoc WI
10.2019 - 03.2020
Sales Associate
Farm & Fleet Of Waukesha WI
10.2018 - 09.2019
Sandwich Artist
Subway
06.2018 - 09.2018
Clerical Assistant
Tremmel-Anderson Trucking LLC
06.2016 - 11.2016
High School Diploma -
Waukesha North High School
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