Shawn Wise
Midway,GA
Summary
Dynamic Trainer and Manager in Training at FedEx Ground, adept at new hire training and coaching, leading to enhanced staff productivity. Proven track record in planning and coordination, with a focus on quality assurance and employee relations. Skilled in creative problem solving, fostering a positive workplace atmosphere through effective communication and support.
Overview
7
7
years of professional experience
Work History
Trainer/Manager in Training
FedEx Ground
09.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Established and maintained quality control standards.
Front Office Assistant
Liberty County Recreation Dept
01.2018 - 01.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
Education
GED -
Liberty County High School
Hinesville, GA10-2020
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- First aid
- Coaching and development
- Quality assurance
- Employee relations
- Creative solution development
Timeline
Trainer/Manager in Training
FedEx Ground
09.2023 - Current
Front Office Assistant
Liberty County Recreation Dept
01.2018 - 01.2020
GED -
Liberty County High School
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