GABRIELLE NOBREGA

[L Volume]

Change Management Leadership

• Proven success in fostering high team engagement and standard of excellence despite navigating a high ORC environment.
• Coaching Peer SMs on navigating ORC + developing strategies to strengthen skillset of de-escalation

Business Results / Guest Experience

• +13.2% Conversion Comp YoY // + 3% UPT Comp YoY
• +18pts NPS Q1>Q3 (62 lifted to 80) // +18pts ACE Q1>Q3 (44 lifted to 62)
• 21% Pant Wall Penetration Growth: Q2 16.4% lifted to 20% (current quarter) Started this focus in October.

Operational Excellence

• Lead AMO Strat Call Series FY23 to level up Operational Excellence and results through schedule strategy. Monthly Schedule audits for all stores in the region in partnership with my RM.

Talent Acceleration - Store Manager promotion:

• Austin - AMGE > Fillmore Store Manager

[XS Volume]

• Opened The Hive (NSO) in Oakland with a focus on building a strong and diverse team, that was hyper-local and performance driven through strategic hiring and intentional recruiting efforts
• Standard of Excellence - Established a vision for the store to exude excellence in everything that they do. I continue to remove roadblocks and empower my team to live into and have so much pride for their work and their business
• Talent Acceleration:: 2 Store Manager promotions -[Gabe - Stanford] + [Cleo - Hive]
• Pulse:: lifted employee pulse engagement 9 points from 80 to 89 [100% participation] 100% in enablement, company confidence, and workplace
• Business Performance:: Conversion - increased by 2% from Q4 to Q1 (22% > 24%) NPS - increased by 10 points from Q4 to Q1 (83 > 93) [ACE: 89 tied for top ACE score in California!]
• Community:: CI Fund Application Submission + Approval [Hive Wellness Fair]

[XL Volume]