Gabrielle Oddo
Lewisburg,TN
Summary
Dynamic Billing Manager at Equine Surgical Center with expertise in accounts receivable management and effective communication. Proven track record in resolving billing issues and enhancing payment turnaround times. Skilled in staff training and development, fostering a collaborative environment that drives operational efficiency and client satisfaction. Committed to maintaining confidentiality and compliance in all processes.
Overview
9
9
years of professional experience
Work History
Billing Manager
Equine Surgical Center
Murfreesboro, TN
06.2023 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Worked with customers to develop payment plans and bring accounts current.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Vet Assistant
Equine Surgical Center
Murfreesboro, TN
06.2023 - Current
- Improved patient care by assisting veterinarians with examinations and treatments.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
- Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Maintained a high level of knowledge on current veterinary practices and industry updates through regular participation in continuing education courses and workshops.
Equine Farm Manager
Myself
Goodells, MI
11.2021 - 05.2023
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Increased farm productivity by introducing modern farming practices and equipment upgrades.
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections of facilities and equipment.
- Reduced farm expenses by optimizing resource allocation and streamlining operations.
- Successfully negotiated contracts with buyers to secure favorable terms for the sale of farm products.
- Established strong relationships with suppliers to ensure a consistent supply of necessary materials at competitive prices.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Enhanced horse performance by implementing customized training programs tailored to individual needs.
- Assisted owners in selecting suitable horses for purchase by evaluating potential matches based on skill level, temperament, and desired outcomes.
- Customized lesson plans to accommodate each student''s unique learning style and objectives in order to maximize progress.
- Guided riders through effective warm-up routines designed to prepare both horse and rider for optimal performance during training sessions or competitions.
- Developed strong horse-rider partnerships through focused groundwork exercises and rider instruction.
- Promoted a fun learning environment that fostered a deep appreciation for the sport while improving riding skills at all levels.
- Facilitated group clinics and workshops, focusing on specific topics such as biomechanics, sports psychology, or groundwork exercises to enhance overall equine education.
- Provided hands-on instruction in various disciplines such as dressage or jumping according to client preferences or competition requirements.
- Increased client satisfaction by providing regular progress updates and maintaining open lines of communication.
- Maintained safe and clean facilities, adhering to strict standards for hygiene and equipment maintenance.
- Improved equine behavior with consistent reinforcement of positive habits and correction of undesirable actions.
- Mentored junior trainers, sharing knowledge and expertise to facilitate professional growth within the equine industry.
- Educated clients on proper equine care techniques including grooming, feeding practices, tack fitting, and routine health checks.
Equine Manager
Villandry Farm
Casco, MI
07.2016 - 11.2021
- Managed inventory effectively, minimizing waste while keeping essential supplies readily available.
- Collaborated with veterinarians to develop individualized care plans for each horse, addressing specific health concerns.
- Assisted in training young horses with patience while employing gentle handling techniques tailored to their individual needs.
- Initiated marketing efforts to attract new clients to the equine facility through social media channels or local advertising campaigns successfully.
Education
Associate of Science - Teaching
Michigan State University
East Lansing, MI05-2016
Skills
- Personnel oversight
- Audit support
- Interest calculations
- Accounts receivable management
- Effective communication
- Patient confidentiality practices
- Team leadership qualities
- Electronic health records experience
- Staff training and development
- Medical coding expertise
- Financial reporting
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Medication administration
- Appointment scheduling
- Sample collection
- Euthanasia assistance
- Laboratory procedures
- Medical record-keeping
- Diagnostic imaging
- Emergency and preventive care
- Surgical procedures and support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Billing Manager
Equine Surgical Center
06.2023 - Current
Vet Assistant
Equine Surgical Center
06.2023 - Current
Equine Farm Manager
Myself
11.2021 - 05.2023
Equine Manager
Villandry Farm
07.2016 - 11.2021
Associate of Science - Teaching
Michigan State University