Summary
Overview
Work History
Education
Skills
Languages
Awards
Projects
Accomplishments
Timeline
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Gabrielle Ooten

Flint,MI

Summary

Experienced automotive office personal successful at reviewing titles and deal documentation to assess completeness and integrity for company use. Diligent about examining all details, compiling accurate results and providing expert recommendations. Seek to bring 4+ years of relevant experience and take on challenging new roles with the automotive industry.

Overview

7
7
years of professional experience

Work History

Title Clerk

LaFontaine Automotive Group
Fenton, MI
07.2023 - Current
  • Prepared daily reports to document title activity and sales.
  • Assisted customers with questions about the titling process or fees associated with it.
  • Handled payments from customers for taxes, registration fees.
  • Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
  • Processed applications for new titles, transfers and duplicate titles.
  • Verified accuracy of title documents for completeness and correctness.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.

Greeter, BDC

Hank Graff Chevrolet
Davison, MI
07.2017 - 02.2023
  • Greeted customers, assisted salesman/ saleswoman, customer service
  • Answered front desk phones.
  • Answered customer inquiries about merchandise and services.
  • Scheduled follow-up appointments for customers when necessary.
  • Resolved customer complaints in a timely manner.
  • Participated in team meetings to discuss best practices for BDC operations.

BDC Representative

LaFontaine Automotive
Fenton, MI
12.2021 - 08.2022
  • Taking inbound calls, making outbound calls, answering on chats, computer work, customer service, following Internet leads
  • Scheduled follow-up appointments for customers when necessary.
  • Resolved customer complaints in a timely manner.
  • Greeted customers and provided excellent customer service.
  • Managed multiple tasks simultaneously while maintaining accuracy.

Member Services Representative

Planet Fitness
East Lansing, MI
04.2021 - 09.2021
  • Open/close the gym, exceptional cleaning, recruiting members, customer service, creating schedules, computer work
  • Consulted with customers regarding needs and addressed concerns.
  • Provided guidance to members on how best to use products or services offered by the organization.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Monitored compliance with organizational security protocols when interacting with members.
  • Maintained accurate records of member interactions and transactions.

Education

Business -

Michigan State University
12.2021

Skills

  • Good communication and customer service skills
  • Proficient skills in Google Docs, sheets, and powerpoint
  • Detail oriented
  • Documentation Review
  • Data Entry
  • Title Examination
  • Reporting and Document Management
  • Public Speaking
  • Proficient in Reynolds & Reynolds (Ignite)
  • Invoice Processing
  • Payment Posting
  • Accounts Receivable Expertise
  • Audit Procedures
  • Customer Engagement

Languages

English

Awards

Highest show rate awardLaFontaine Automotive FOBB all star

Projects

100K Ideas - Business Internship, Business & marketing internship the summer of 2019

Accomplishments

  • LaFontaine Automotive FOBB All Star- Highest Show Rate Award

Timeline

Title Clerk

LaFontaine Automotive Group
07.2023 - Current

BDC Representative

LaFontaine Automotive
12.2021 - 08.2022

Member Services Representative

Planet Fitness
04.2021 - 09.2021

Greeter, BDC

Hank Graff Chevrolet
07.2017 - 02.2023

Business -

Michigan State University

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Gabrielle Ooten