Gabrielle O’Reilly
Saint Paul,MN
Summary
Adaptable and service-driven professional with a diverse background in childcare, customer service, and travel-based roles. Experienced in providing attentive care as a nanny for a large family, delivering high-quality service as a barista, and ensuring safety and comfort as a flight attendant. Does well in fast-paced environments while remaining calm under pressure. With hands-on experience living abroad and working in a hostel, I’ve developed very strong cross-cultural communication skills and the ability to build genuine connections with people of all ages.
Overview
9
9
years of professional experience
Work History
Barista
Ember And Bean Roasting Co.
08.2023 - Current
- Offering excellent customer service in a fast-paced environment.
- Inventory management for both of our locations, including retail and wholesale products - rotating inventory to ensure freshness and availability during peak hours.
- Manage cash register and POS system, handling transactions, tips, and refunds accurately.
- Operate espresso machines, grinders, and brewing equipment.
- Trained new hires on drink preparation, coffee education, and customer interaction techniques.
- Maintain a clean, organized, and welcoming cafe environment, keeping up with the lives of our regular customers.
Private Nanny of 5
Private Family Nanny
Woodbury, MN
08.2023 - Current
- Provided comprehensive care for five children, ages two to 10, overseeing daily routines and schedules.
- Managed household cleanliness, including organizing bedrooms and handling children's laundry.
- Communicated daily updates with parents, offering progress reports and developmental feedback.
- Planned and executed educational activities, creative play, and outdoor excursions.
- Demonstrated multitasking skills by managing children with diverse needs simultaneously.
European Travel & Hospitality Experience
Worldpackers
09.2022 - 08.2023
- Traveled solo across Europe for 10 months, volunteering at a London hostel.
- Provided exceptional guest services and front desk support to enhance international travelers' experiences.
- Developed cross-cultural communication skills through engagement with diverse individuals.
- Embraced new challenges, fostering personal growth and open-mindedness in unfamiliar situations.
Flight Attendant
Sun Country Airlines
08.2021 - 08.2022
- Delivered high-quality customer service to 200+ passengers per flight, ensuring comfort and compliance with safety protocols.
- Conducted pre-flight checks and gave clear, confident safety demonstrations.
- Responded calmly and efficiently to medical emergencies and in-flight incidents.
- Managed in-flight service including meal and beverage distribution with additional experience managing Sun Country’s VIP aircraft’s extensive meal and beverage service.
- Collaborated with crew to ensure a smooth and timely flight experience.
- Trained in emergency procedures including evacuations, first aid, and conflict resolution.
Private Nanny of 3
Private Family Nanny
Eagan, MN
05.2019 - 09.2019
- Provided full-time care for three children, including one with autism spectrum disorder, addressing unique developmental and educational needs.
- Maintained daily routines aligned with each child's schedule and summer school requirements.
- Collaborated with parents to reinforce educational goals and ensure consistent care.
- Planned weekly age-appropriate outings to support social development.
Sales Associate
Sun-Kissed Tanning Salon
01.2017 - 05.2019
- Provided excellent customer service by greeting clients, scheduling appointments, and educating on tanning packages and safety procedures.
- Maintained cleanliness and sanitation standards of tanning beds, rooms, and common areas.
- Promoted and upsold retail products including lotions, skincare items, and memberships.
- Trained new employees on daily operations, customer engagement, and equipment usage.
- Operated POS system for product sales, memberships, and service transactions, handling cash and card payments accurately.
Education
Travel Consultant Certificate
IAP Career College01-2025
Bachelor of Arts - Psychology, Human Relations
University of Iowa
Iowa City, IA05.2021
Skills
- Customer service
- Hospitality and accommodation
- Child development
- Cross-cultural communication
- Conflict resolution
- Time management
- Inventory management
- Travel Research & Destination Analysis
- Travel Industry Trends & Market Insights
References
References available upon request.
Timeline
Barista
Ember And Bean Roasting Co.
08.2023 - Current
Private Nanny of 5
Private Family Nanny
08.2023 - Current
European Travel & Hospitality Experience
Worldpackers
09.2022 - 08.2023
Flight Attendant
Sun Country Airlines
08.2021 - 08.2022
Private Nanny of 3
Private Family Nanny
05.2019 - 09.2019
Sales Associate
Sun-Kissed Tanning Salon
01.2017 - 05.2019
Travel Consultant Certificate
Bachelor of Arts - Psychology, Human Relations
University of Iowa