Gabrielle Otto
Virginia Beach,VA
Summary
Resourceful Project Management Professional with over 15 years of expertise in organizing business operations, overseeing finances, and managing resources to ensure seamless project operations. Skilled in procuring necessary resources and closely monitoring projects to ensure adherence to production schedules and budgets. Effective in leading production teams, identifying challenges, and providing tailored solutions. Possesses extensive knowledge in accounting principles, case management, investigations, financial management, as well as military experience.
Overview
17
17
years of professional experience
Work History
Letter Carrier
United States Postal Services
02.2022 - Current
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
- Adhered to all postal regulations and guidelines, ensuring compliance with federal laws and maintaining the integrity of the mail system.
- Sorted and cased 100+ pieces of mail each day with high accuracy.
Claim Support Representative
Integrity Staffing – Temporary
07.2021 - 12.2021
- Acted as liaison between Veteran, Private Healthcare Providers and the Department of Veteran’s Affairs to obtain medical records
- Maintained confidentiality of sensitive information, ensuring compliance with data privacy regulations and company policies.
- Consistently met or exceeded performance metrics related to productivity, accuracy, and timeliness of claim handling tasks.
- Managed high volumes of incoming calls, demonstrating excellent multitasking skills under pressure.
Field Investigator
CACI Premier Technology, Inc.
09.2018 - 06.2021
- Conducted comprehensive interview Investigations with subjects, employers, associates, references, and other individuals. such as military, personnel.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Cultivated productive working relationships with local law enforcement agencies to facilitate access to critical resources during investigative processes.
- Acted as a mentor to junior investigators, sharing knowledge and providing guidance on best practices for conducting thorough background investigations.
- Supported organizational growth with integration of reliable background checking procedures.
Case Manager
Workplace Options – Military OneSource
01.2013 - 06.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements For Military One Source Contract Regulations.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided leadership, guidance and support to staff members.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Battalion Leader (Volunteer)
Family Readiness Group (FRG)
08.2007 - 06.2012
- Developed future leaders by mentoring junior soldiers and guiding their professional growth within the organization.
- Directed tactical operations in complex and challenging environments.
- Championed diversity and inclusion within the battalion by promoting open communication, understanding, and respect among soldiers from diverse backgrounds.
- Led team in developing strategic plans to meet operational objectives.
- Established rapport with several military command leadership to assist military members and to keep them abreast of all changes to policies to service military members adequately
- Cultivated strong relationships with local community organizations in order to secure resources needed for soldier well-being initiatives internal events or external engagements.
Education
Certificate - Foundation of Faith Leadership
Gethsemane Community Fellowship Church
Norfolk, VA01.2022
Master’s Degree - Project Management
Cambridge College
Chesapeake, VA01.2007
Bachelor of Science - Computer Science
Norfolk State University
Norfolk, VA05.2003
Skills
- Postal regulations knowledge
- Logistics understanding
- Mail Sorting
- Route Management
- Parcel delivery
- Project Management
- Project planning and development
- Client Relations
- Customer Relations
- Advanced problem solving
- Risk Management
- Coaching and Mentoring
- Data Analysis
- Case Management
- Interviewing abilities
- Effective communication skills
- Background Investigations
- Legal Compliance
- Report Writing
Timeline
Letter Carrier
United States Postal Services
02.2022 - Current
Claim Support Representative
Integrity Staffing – Temporary
07.2021 - 12.2021
Field Investigator
CACI Premier Technology, Inc.
09.2018 - 06.2021
Case Manager
Workplace Options – Military OneSource
01.2013 - 06.2018
Battalion Leader (Volunteer)
Family Readiness Group (FRG)
08.2007 - 06.2012
Certificate - Foundation of Faith Leadership
Gethsemane Community Fellowship Church
Master’s Degree - Project Management
Cambridge College
Bachelor of Science - Computer Science
Norfolk State University
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