Shawna Rady
Newark,NJ
Summary
Dedicated professional with experience as a City Mail Carrier at the United States Postal Service, recognized for reliability and adherence to deadlines. Skilled in load planning and safe driving, I enhanced customer satisfaction through timely deliveries while fostering team collaboration. Proven ability to manage high volumes of mail efficiently, ensuring quality service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
City Mail Carrier
United States Postal Services
08.2017 - Current
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
Certified Nursing Assistant
Staten Island Care Center
12.2015 - 07.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
Silver Lake Nursing Home
09.2010 - 08.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
GED -
New Dorp High School
06-2009
Skills
- Reliability and punctuality
- Load planning
- Adherence to deadlines
- Handheld scanner operation
- Safe driving
- Safety awareness
Certification
New Age Training
2009- Certified Nursing Assistant #343744430915E
Timeline
City Mail Carrier
United States Postal Services
08.2017 - Current
Certified Nursing Assistant
Staten Island Care Center
12.2015 - 07.2017
Certified Nursing Assistant
Silver Lake Nursing Home
09.2010 - 08.2012
GED -
New Dorp High School
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