Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Perez

Jersey City

Summary

Motivated college student with strong customer service and Team work skills. Dynamic Trainer with a proven track record at Shake Shack, enhancing staff development and productivity through effective new hire training and creative problem solving. Gained over 3 years of experience in fast paced retail and food service environments. \

Overview

3
3
years of professional experience

Work History

Trainer

Shake Shack
10.2022 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.


  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Deliver High quality customer service in a fast-paced environment, handling an average of 350 customers per shift
  • Maintain cleanliness and safety standards in food preperation and dining areas

Sales Associate

Big Lots
12.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Science -

Saint Peter's University
Jersey City, NJ
05-2028

Skills

  • New hire training
  • Planning and coordination
  • Creative problem solving
  • POS systems
  • Customer Service

Timeline

Trainer

Shake Shack
10.2022 - Current

Sales Associate

Big Lots
12.2021 - 02.2022

Bachelor of Science -

Saint Peter's University

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Gabrielle Perez