GABRIELLE PONCE LUCATERO
Downtown Deli & Coffee Company
Hemet,CA
5
years of professional experience
Dedicated and customer-focused food service professional with experience in barista service, customer relations, cash handling, food preparation, and team leadership. Skilled at delivering friendly, efficient service in fast-paced environments while maintaining quality, cleanliness, and food-safety standards. Bilingual in English and Spanish, with a strong ability to learn quickly, multitask, and collaborate effectively with coworkers and management.
Work History
Shift Leader/ Barista / Team Member
3 Years 7 Months- Deliver friendly, personalized customer service by greeting customers, understanding their preferences, and providing thoughtful product recommendations.
- Prepare coffee, espresso beverages, and other menu items efficiently while maintaining consistent quality and presentation.
- Operate and maintain espresso machines, grinders, and other coffee-making equipment to support smooth daily operations.
- Maintain clean, organized work areas and follow food-safety and sanitation standards throughout each shift.
- Support food preparation and kitchen operations while maintaining efficient workflow during busy periods.
- Supervise and motivate team members during shifts to maintain operational efficiency and high service standards.
- Coordinate with management to help maintain appropriate inventory levels and meet customer demand.
- Manage daily cash-handling responsibilities and assist with accurate financial reporting.
- Work collaboratively with team members and management to resolve operational issues and maintain a positive customer experience.
Barista
1 Year 4 Months- Deliver friendly, personalized customer service by greeting customers, understanding their preferences, and providing thoughtful product recommendations.
- Prepare coffee, espresso beverages, and other menu items efficiently while maintaining consistent quality and presentation.
- Operate and maintain espresso machines, grinders, and other coffee-making equipment to support smooth daily operations.
- Maintain clean, organized work areas and follow food-safety and sanitation standards throughout each shift.
- Support food preparation and kitchen operations while maintaining efficient workflow during busy periods.
- Supervise and motivate team members during shifts to maintain operational efficiency and high service standards.
- Coordinate with management to help maintain appropriate inventory levels and meet customer demand.
- Manage daily cash-handling responsibilities and assist with accurate financial reporting.
- Work collaboratively with team members and management to resolve operational issues and maintain a positive customer experience.
Education
High School Diploma
Skills
Customer Service
Cash Handling & Cash Management
Team Leadership
Food Preparation
Food Safety & Sanitation
Espresso Machine Operation
Coffee & Beverage Preparation
Inventory Coordination
Team Training & Support
English & Spanish fluency
Latte Art
Time Management
ADDITIONAL QUALIFICATIONS
- Bilingual: English & Spanish
- Customer-focused and dependable
- Quick learner with strong adaptability
- Experienced in fast-paced food service environments
- Strong teamwork and communication skills
Timeline
Shift Leader/ Barista / Team Member
Downtown Deli & Coffee Company
01.2023 - CurrentRead More
Barista
Farmers Corner
04.2021 - 08.2022Read More
Hemet High School
High School Diploma
Read More