GABRIELLE PONCE LUCATERO

Hemet,CA

Summary

Results-driven food service professional with expertise in barista service, customer relations, and team leadership. Delivers efficient service in fast-paced environments while ensuring quality and food safety. Bilingual in English and Spanish, with strong multitasking abilities and a collaborative approach.

Overview

years of post-secondary education

years of professional experience

Work History

Shift Lead/ Barista / Food Service Team Member

Downtown Coffee Company

Hemet, CA

01.2023 - Current

Supervised and motivated team members during shifts to ensure operational efficiency and uphold high service standards.
Delivered friendly, personalized customer service by greeting customers, understanding preferences, and providing tailored product recommendations.
Prepare coffee, espresso beverages, and other menu items efficiently while maintaining consistent quality and presentation.
Operate and maintain espresso machines, grinders, and other coffee-making equipment to support smooth daily operations.
Maintain clean, organized work areas and follow food-safety and sanitation standards throughout each shift.
Support food preparation and kitchen operations while maintaining efficient workflow during busy periods.
Coordinated with management to maintain appropriate inventory levels and effectively meet customer demand.
Manage daily cash-handling responsibilities and assist with accurate financial reporting.
Work collaboratively with team members and management to resolve operational issues and maintain a positive customer experience.

Barista

Farmers Corner

04.2021 - 08.2022

Ensured clean, organized, and welcoming workspace while adhering to food-safety and sanitation procedures.
Delivered efficient, friendly service while managing multiple customer orders in a fast-paced environment.
Provided efficient, friendly service while managing multiple customer orders in fast-paced environment, enhancing customer satisfaction.
Maintained a clean, organized, and welcoming workspace while following food-safety and sanitation procedures.
Facilitated effective communication with customers and coworkers to ensure accurate orders and streamline daily operations.

Education

High School Diploma -

Hemet High School