GABRIELLE PRICE
AURORA,IL
Summary
Customer Service and Operations expert with over 17 years of experience in logistics coordination, healthcare administration, and customer relations. Demonstrates exceptional skills in communication, problem-solving, and operational efficiency, driving significant improvements in service delivery and customer satisfaction. Passionate about leveraging extensive expertise to foster innovative solutions and streamline processes for enhanced organizational success.
Overview
13
13
years of professional experience
Work History
DROP ACCOUNT COORDINATOR
CH Robinson
Lisle, IL
01.2017 - Current
- Coordinate logistics to meet customer needs, ensuring timely deliveries and data accuracy.
- Resolve routing issues, fostering strategic partnerships for efficient operations.
- Maintain shipment data integrity, adhering to transportation regulations.
- Enhance operational efficiency through effective carrier coordination.
- Drive cost-effective solutions, achieving measurable improvements in logistics.
- Develop and implement process improvements for shipment tracking, leading to enhanced operational efficiency and customer satisfaction.
CUSTOMER SERVICE
Nicor Gas
Naperville, IL
10.2015 - 12.2016
- Managed gas emergency calls, ensuring swift resolution and safety compliance.
- Coordinated service requests, optimizing field operations for efficiency.
- Prepared accurate field orders, enhancing customer satisfaction and service delivery.
- Processed complex billing inquiries and technical service orders while ensuring accurate documentation and compliance with utility regulations.
- Resolved critical gas emergency calls with calm professionalism, prioritising customer safety and coordinating with field teams for swift response.
REFERRAL SPECIALIST
Aim Specialty Health
Deerfield, IL
10.2013 - 10.2015
- Entered and screened data for preauthorization, ensuring compliance with guidelines.
- Referred complex cases to nurses, enhancing clinical review accuracy.
- Utilized telephonic and web-based systems for efficient data entry.
- Contributed to streamlined preauthorization processes, improving response times.
- Processed pre-authorization requests through comprehensive screening protocols, ensuring accurate data entry and compliance with medical guidelines.
Education
HIGH SCHOOL DIPLOMA - undefined
Fenton High School
Bensenville, IL05.2009
Skills
- Communication (Expert)
- Organization (Expert)
- Time Management (Expert)
- Problem-Solving (Expert)
- Data Entry (Expert)
- Customer Service (Expert)
- Operations (Expert)
- Healthcare Administration (Experienced)
Timeline
DROP ACCOUNT COORDINATOR
CH Robinson
01.2017 - Current
CUSTOMER SERVICE
Nicor Gas
10.2015 - 12.2016
REFERRAL SPECIALIST
Aim Specialty Health
10.2013 - 10.2015
HIGH SCHOOL DIPLOMA - undefined
Fenton High School