Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Gabrielle Reyes

Elgin

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed as an Agent at Texas 811 and through entrepreneurial experience at Baked Bakery. Excelled in team leadership, fostering customer relations, and driving operational efficiency. Demonstrates a positive attitude and reliability, achieving significant customer satisfaction improvements and financial management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Agent

Texas 811
05.2024 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Business Owner

Baked Bakery
03.2021 - 12.2024
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.

Delivery Driver

Amazon
02.2022 - 09.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Education

Associate of Applied Science - Business Administration And Management

South Texas College
McAllen, TX
06-2012

Skills

  • Problem-solving skills
  • Customer relations
  • Positive attitude
  • Driven and determined
  • Team collaboration and leadership
  • Customer service and care
  • Dependable and reliable
  • Problem-solving
  • Punctual and reliable

Certification


Steps to Damage and Safe Excavation-Texas811

Languages

Spanish
Native or Bilingual

Timeline

Agent

Texas 811
05.2024 - Current

Delivery Driver

Amazon
02.2022 - 09.2024

Business Owner

Baked Bakery
03.2021 - 12.2024

Associate of Applied Science - Business Administration And Management

South Texas College

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Gabrielle Reyes