Gabrielle Robles
Kenosha,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Referral Specialist II
Carelon Medical Benefits Management
Deerfield, USA
12.2020 - Current
- Submitted referral requests to insurance companies for authorization.
- Kept comprehensive records of patient referrals, noting submission dates closely
- Generated weekly summaries of referral activity for management evaluation
- Designed a detailed onboarding mentorship initiative for new hires
- Compiled comprehensive summaries outlining audit outcomes and discoveries.
Client Service Representative
Advanced Dermatology
Lincolnshire/Glencoe, USA
11.2019 - 11.2020
- Delivered efficient customer service support within designated time frames
- Managed customer inquiries and complaints through various communication channels
- Executed various administrative responsibilities
AST Representative
Enova International
Gurnee, USA
06.2019 - 11.2019
- Sold features of services to callers, resulting in increased customer commitment
- Transformed leads into finalized loan applications
- Facilitated clear understanding of loan processes for increased client satisfaction
Server
TGIF
Gurnee, USA
06.2017 - 06.2019
- Delivered exceptional customer service to ensure satisfaction.
- Maintained appropriate set-up throughout operating hours
- Facilitated onboarding of new servers.
Server
Holiday Inn
Gurnee, USA
06.2016 - 06.2017
- Maintained high standards of guest service efficiency
- Carried out opening and closing procedures effectively
- Performed frequent stock assessments for necessary supplies management
Cashier
Mariano's
Gurnee, USA
07.2014 - 06.2016
- Delivered exceptional service, responding to customer questions on products and services
- Managed inquiries concerning operational guidelines
- Designed promotional displays to enhance sales impact
Education
BBA - Human Resources Management
University of Wisconsin, Parkside
Kenosha, WI05-2026
Associate of Arts -
College of Lake County
Grayslake, IL05-2022
Skills
- Pre-authorizations
- Data entry proficiency
- Appointment Scheduling
- Notetaking and documentation
- Organizational abilities
- Microsoft Office and Docusign
Affiliations
- Baking
- Nature
- Foreign Languages
Timeline
Referral Specialist II
Carelon Medical Benefits Management
12.2020 - Current
Client Service Representative
Advanced Dermatology
11.2019 - 11.2020
AST Representative
Enova International
06.2019 - 11.2019
Server
TGIF
06.2017 - 06.2019
Server
Holiday Inn
06.2016 - 06.2017
Cashier
Mariano's
07.2014 - 06.2016
BBA - Human Resources Management
University of Wisconsin, Parkside
Associate of Arts -
College of Lake County
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