Gabrielle Roundtree
Rochester
Summary
Talented medical professional with several years of experience in related roles. Expertly oversees practice operations. Possess strong communication skills, critical thinking abilities, and commitment to continuous professional development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
PHYSICIAN SUPPORT SPECIALIST 3
University of Rochester
Rochester
06.2024 - Current
- In a professional manner, assess and appropriately triage calls; gather information, evaluate patient’s concerns and refer to health care personnel to address. Respond independently and follow-up with requests in a timely fashion.
- Manage/monitor in-baskets on a daily basis to ensure completion of referrals, prior authorizations and other task assigned
- Collaborated with other healthcare professionals to coordinate optimal care for each patient.
- Maintain rights to privacy according to HIPAA requirements.
APPOINTMENT COORDINATOR
Rochester Regional Health
Rochester
08.2023 - 06.2024
- Respond to supports team with inbound interactions utilizing electronic medical records for scheduling, registrations and triage
- Coordinated and processed various work queues in a fast paced, high call volume hybrid environment by updating, deferring or editing information per protocol
- Supports enrollment and activation of patient portal accounts
- Performed various administrative work
PATIENT CARE TECHNICIAN
Rochester Regional Health
Rochester
09.2019 - 06.2024
- Providing direct or indirect patient care with treatment plans as delegated by a licensed medical provider
- Epic System and Care Connect management
- Placed ECGs for observing, monitoring, and documenting cardiac arrhythmias. Assisted with patient transfers
- Management of universal precautions and infection control protocols handling specimens
STAFFING COORDINATOR
Rochester Regional Health
Rochester
02.2023 - 08.2023
- Responsible for the smooth and efficient operation of the staffing office
- Act as database administrator for the scheduling system and improved staff scheduling efficiency by 15%
- Manage the Kronos system; Payroll input data
HR TALENT ACQUISITION COORDINATOR
Rochester Regional Health
Rochester
01.2022 - 02.2023
- Scheduled 30+ new hires weekly
- Build strong relationships with key stakeholders (Recruiters, Hiring Managers, Coordination team throughout the pre-employment and Transfer onboarding process.
- Maintain and update applicant tracking systems (ATS) on all candidates recruitment status for: Employee Health, CAR Forms (Child Abuse Registry), Fingerprints, Background checks required by the company or regulatory policy. Collect valid forms of Identification.
ACCESS ASSOCIATE/MEDICAL SECRETARY
Rochester Regional Health
Rochester
06.2019 - 01.2022
- Promptly/compassionately greet all patients at check-in and check-out window
- Oversaw and tracked daily 50+ appointments concurrently for surgery scheduling of Endoscopy and Colonoscopy procedures
- Assist practice manager with training of all new access associates, lead access associate and surgery schedulers for associated locations
PARAPROFESSIONAL/DIRECT SUPPORT PROFESSIONAL/RESPITE
CP Rochester
Rochester
08.2015 - 06.2019
- Aid to Special Needs Preschool-Senior program. Am and Pm Respite, before and after care
- Cultivated strong community ties, enhancing support networks for clients
TEACHING ASSISTANT/NUTRITIONIST
Doodle Bugs Childcare Center
Rochester
08.2013 - 06.2015
- Optimized teacher support in lesson planning and class activities, bolstering student participation
TEACHERS ASSISTANT
The Leaguer's Inc Childcare Center
Newark
07.2002 - 07.2013
- Implemented cutting-edge child development in instruction, evaluations, ensuring data accuracy and compliance with educational standards.
MEDICAL OFFICE RECEPTIONIST
Primary Care Physician
Nutley
07.2001 - 12.2008
- Collaborate with providers to address patient needs
- Analyze patient data and medical records, optimize care protocols, and support evidence-based decision-making processes.
- Manage complex scheduling, while ensuring compliance with healthcare regulations and policies.
Education
BACHELOR OF BUSINESS MANAGEMENT - HUMAN RESOURCES
Southern New Hampshire University
RemoteCHILDCARE DEVELOPMENT -
SUNY EARLY CHILDHOOD AND EDUCATION TRAINING
Rochester, NYSkills
- EPIC system
- Applicant tracking system( particularly Workday)
- Proficient with Microsoft office PowerPoint, Excel and Outlook data entry
- Detail oriented in a fast-paced environment
- Exceptional multitasking and organizational skills while work independently
- Administrative support
- Customer support
- Medical records management
Certification
- Talent Acquisition Skills-Based Certificate (LinkedIn Learning)
- Talent Sourcing, Basic and higher-level candidate sourcing techniques Certificate (LinkedIn Learning)
- Recruiting Foundations Certificate (LinkedIn Learning)
- HR Recruiting Communication Certificate (LinkedIn Learning)
- Administrative Human Resources Certificate (LinkedIn Learning)
- Human Resources, Payroll Certificate (LinkedIn Learning)
- Onboarding Hybrid/Remote Workplace Certificate (LinkedIn Learning)
- Performance Based Hiring Certificate (LinkedIn Learning)
Timeline
PHYSICIAN SUPPORT SPECIALIST 3
University of Rochester
06.2024 - Current
APPOINTMENT COORDINATOR
Rochester Regional Health
08.2023 - 06.2024
STAFFING COORDINATOR
Rochester Regional Health
02.2023 - 08.2023
HR TALENT ACQUISITION COORDINATOR
Rochester Regional Health
01.2022 - 02.2023
PATIENT CARE TECHNICIAN
Rochester Regional Health
09.2019 - 06.2024
ACCESS ASSOCIATE/MEDICAL SECRETARY
Rochester Regional Health
06.2019 - 01.2022
PARAPROFESSIONAL/DIRECT SUPPORT PROFESSIONAL/RESPITE
CP Rochester
08.2015 - 06.2019
TEACHING ASSISTANT/NUTRITIONIST
Doodle Bugs Childcare Center
08.2013 - 06.2015
TEACHERS ASSISTANT
The Leaguer's Inc Childcare Center
07.2002 - 07.2013
MEDICAL OFFICE RECEPTIONIST
Primary Care Physician
07.2001 - 12.2008
BACHELOR OF BUSINESS MANAGEMENT - HUMAN RESOURCES
Southern New Hampshire University
CHILDCARE DEVELOPMENT -
SUNY EARLY CHILDHOOD AND EDUCATION TRAINING