Gabrielle Russo
Goodyear,AZ
Summary
Dynamic and results-oriented professional with experience in team management and customer service. Excelled in communication, leadership, and adaptability, ensuring smooth team operations, and success in achieving collective goals.
Overview
3
3
years of professional experience
Work History
Team Coordinator
Texas Roadhouse
Crestview, Florida
03.2024 - 01.2025
- Managed team workload to reach targets for specific tasks, and overall NPS
scores. - Built strong relationships with guests through a positive attitude, and attentive responses.
- Managed multiple projects simultaneously, prioritizing tasks for optimal workflow efficiency.
Team Leader
Brick City Boba
Sanford, North Carolina
07.2022 - 08.2023
- Handled customer service issues by finding immediate solutions, increasing customer satisfaction, and decreasing escalations in a fast-paced environment.
- Enhanced team productivity by implementing efficient workflow processes and setting clear expectations in a busy environment.
- Led employees through effective communication, training, and development.
Customer Service Representative
Meraki & Faith
05.2022 - 08.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer calls and emails efficiently, finding satisfactory resolutions for both the customer and the company alike.
Education
Some College (No Degree) - Cyber Security
Liberty University
Lynchburg, VASkills
- Microsoft Office
- Microsoft Windows
- Workload balancing
- Customer support
- Communication skills
- Management
Timeline
Team Coordinator
Texas Roadhouse
03.2024 - 01.2025
Team Leader
Brick City Boba
07.2022 - 08.2023
Customer Service Representative
Meraki & Faith
05.2022 - 08.2023
Some College (No Degree) - Cyber Security
Liberty University