Pamela Wakefield
Lafayette
Summary
Experienced professional with a Bachelor of Applied Science focused in Business Administration and Management, from the University of Louisiana at Lafayette. Skilled in Microsoft Office applications, time management, communications, and leadership with a demonstrated history of working in the construction and health care industries.
Overview
13
13
years of professional experience
Work History
Team Coordinator
Guarantee Restoration Services
Lafayette, LA
07.2021 - 04.2026
- Coordinated project timelines and resource allocation for restoration activities.
- Facilitated communication between teams to ensure alignment on project goals.
- Developed and maintained operational procedures to enhance workflow efficiency.
- Led training sessions for new team members on processes and best practices.
Health Information Coordinator
Heart of Hospice
03.2016 - 11.2020
- Trained new employees and lead the Health Information department for the agency. Worked with the billing department to manage accounts receivable and payable matters. Performed daily task in the company's clinical software including maintaining patients' charts. Participated in weekly meetings with the clinical team by scribing updates to patients' plans of care. Created and maintained nursing home charts for facility patients. Worked with clinical leadership to manage the needs of field staff and patients. Provided customer service to referral sources, patients and their families. Protected patient information using HIPAA guidelines. Used multiple Microsoft applications such as Outlook, Excel, Word, and Powerpoint to interact with other staff members and perform other tasks. Communicated via email, fax and phone with multiple sources.
Marketing and Communications Coordinator/ Project Manager
Heart of Hospice
03.2016 - 03.2018
- Managed the company's marketing department by streamlining purchasing and ordering processes. Increased the company's online presence and conducted numerous community awareness projects. Worked closely with Senior Leadership to create educational pieces and marketing tools for the company's referral sources and employees. Used Adobe Suite and multiple Microsoft Office applications to edit, organize and track projects.
Board Of Directors
HEART OF HOSPICE FOUNDATION
12.2015 - 03.2018
- Created foundations bylaws, conflict of interest, application forms and guidelines for applicants. Led the efforts on gaining 501C3 status for the foundation in Louisiana, Mississippi, and South Carolina. Worked with creative resources to decide branding options for the foundation such as logo, colors, name, and content for the foundation's brochure.
Internship
Heart of Hospice
12.2015 - 12.2016
Retail Salesperson
Toys"R"Us
11.2014 - 09.2015
- Safely and efficiently unloaded bulk merchandise. Used the company's POS to manage inventory levels. Assisted and guided guest in locating desired products in store and online. Trained new employees in store procedures including stockroom guidelines, online order process and guest services.
Administrative Assistant/Estimator
All Glass Concepts
06.2013 - 12.2014
- Performed general office duties including filing, faxing and ordering job materials. Estimated job cost and submitted bids to customers/general contractors. Handled scheduling for upcoming jobs which included labor and materials. Maintained company financial statements, including accounts receivable/payable.
Education
Bachelor of Applied Science - BASc - Business Administration and Management, General
University of Louisiana at Lafayette
12-2016
Associate of Science - AS - Business Administrative Technology
South Louisiana Community College
05-2014
Skills
- Microsoft Office
- Management
- Leadership
- Public Speaking
- Research
- Project Management
- Customer Service
- Microsoft Excel
- PowerPoint
- Social Media
Accomplishments
- Collaborated with team of four in the development of the repair department. Our department exceeded expectations for two years pulling on average $1.2 million each quarter.
- Used Microsoft Excel to develop spreadsheets which allowed us to make high review scores on our monthly reviews.
Timeline
Team Coordinator
Guarantee Restoration Services
07.2021 - 04.2026
Health Information Coordinator
Heart of Hospice
03.2016 - 11.2020
Marketing and Communications Coordinator/ Project Manager
Heart of Hospice
03.2016 - 03.2018
Board Of Directors
HEART OF HOSPICE FOUNDATION
12.2015 - 03.2018
Internship
Heart of Hospice
12.2015 - 12.2016
Retail Salesperson
Toys"R"Us
11.2014 - 09.2015
Administrative Assistant/Estimator
All Glass Concepts
06.2013 - 12.2014
Associate of Science - AS - Business Administrative Technology
South Louisiana Community College
Bachelor of Applied Science - BASc - Business Administration and Management, General
University of Louisiana at Lafayette
Honors & Awards
National Honor Society for Management - Beta Gamma Sigma, March 2015 - Current, The International Business Honor Society recognizes and honors top performing students from around the world in business schools accredited by The Association to Advance Collegiate Schools of Business (AACSB)., Scholarship Recipient - University of Louisiana at Lafayette, 2016, Rose Martin Memorial Scholarship, Christian J. Gamble Memorial Scholarship, Ira and Judith Scholarship, Honors Convocation - University of Louisiana at Lafayette, University of Louisiana at Lafayette provides recognition to students each Spring for maintaining a GPA between 3.5 and 4.0., Received recognition in 2015 and 2016.