Summary
Overview
Work History
Education
Skills
Timeline
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Gabrielle Smith

Lebanon,TN

Summary

Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.

Overview

13
13
years of professional experience

Work History

Patient Service Representative/Precertification Specialist

Premier Radiology
Hermitage, TN
06.2021 - 03.2026
  • Achieved efficient patient check-in by verifying demographics and collecting co-pays. Enhanced patient experience through accurate insurance verification and authorization for exams. Streamlined scheduling processes and improved communication through effective management of inbound/outbound calls.

Rehab Therapy Technician

Lifecare Center of Old Hickory
Old Hickory, TN
09.2019 - 04.2021
  • Prepared therapy areas to prioritize patient safety and comfort while supporting therapists in rehabilitation settings.
  • Supported therapists in the implementation of rehabilitation programs to enhance patient recovery outcomes.
  • Reviewed and confirmed insurance eligibility and authorization for outpatient services to ensure compliance and operational efficiency.
  • Coordinated therapy schedules, ensuring alignment with patient needs and therapist availability.
  • Executed light cleaning duties to maintain a tidy and organized environment.

Front End/Pharmacy Technician

Kroger
Mount Juliet, TN
11.2012 - 02.2019
  • Executed front-end and pharmacy operations efficiently, ensuring accurate POS transaction processing and maintaining high standards of customer service.
  • Reviewed and confirmed insurance information to maintain billing accuracy and compliance.

Education

High School Diploma -

Wilson Central High School
Lebanon, TN
01-2015

Associate of Science -

Volunteer State Community College
Gallatin, TN
12-2024

Bachelor of Science -

Austin Peay State University
Clarksville, TN
12-2026

Skills

  • Effective communication
  • Skilled in managing multiple tasks
  • Problem-solving skills
  • Experienced in software usage

Timeline

Patient Service Representative/Precertification Specialist

Premier Radiology
06.2021 - 03.2026

Rehab Therapy Technician

Lifecare Center of Old Hickory
09.2019 - 04.2021

Front End/Pharmacy Technician

Kroger
11.2012 - 02.2019

High School Diploma -

Wilson Central High School

Associate of Science -

Volunteer State Community College

Bachelor of Science -

Austin Peay State University