Gabrielle Smith
Springville,IN
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
20
20
years of professional experience
Work History
Owner/Massage Therapist
Self Employed Massage Therapist
01.2024 - Current
- Provide quality professional massage therapy services
- Process payment for massage services
- Maintain client records in accordance with HIPAA
- Maintain and build client relationships
- Maintained a clean, organized workspace to ensure a safe and welcoming environment for clients.
- Developed strong client relationships through effective communication and personalized care plans.
- Facilitated ongoing professional development by attending workshops and training in massage techniques.
- Analyzed client feedback to refine services, ensuring consistent quality and satisfaction levels.
- Managed day-to-day business operations.
Owner/Massage Therapist
Sunrise Massage and Wellness Center
01.2023 - 01.2024
- Provide quality professional massage therapy services
- Execute vision for Sunrise's growth and expansion
- Research and develop new products for sale and use in massage
- Manage Sunrise's social media accounts
- Maintain client records in accordance with HIPAA
- Web page design
- Maintain and build client relationships
- Delegate necessary tasks to Business Manager
Massage Therapist
That's the Rub
01.2014 - 01.2022
- As manager, maintained supplies and paperwork for 12 person team
- As manager, handled correction of unprofessional behavior
- As manager, handled deescalation as necessary with unruly clients
- Wrote protocols for services
- Completed administrative projects as assigned by owners
- Performed massages up to professional standards
- Developed and taught classes
- Trained and on-boarded new massage therapists
- Advised owners on new business directions
- Manager - 2 years
Owner
Creature Comforts
01.2018 - 2019
- Researched, developed, and sourced materials for new products
- Developed sales contracts with local businesses
- Contracted freelance artisans for creation of products
- Developed and implemented marketing strategies to increase brand visibility and customer engagement.
Massage Therapist
Helping Hands
01.2013 - 01.2014
Massage Therapist
Health and Beauty Spa
01.2012 - 01.2013
Owner/Massage Therapist
Venificus Manuum Massage
01.2010 - 01.2011
Massage Therapist
Mystique Salon and Day Spa
01.2009 - 01.2011
Massage Therapist
Chiropractic Office
01.2007 - 01.2008
Education
Comprehensive Professional Massage Therapy Degree - Massage Therapy
Alexandria School of Scientific Therapeutics
Alexandria2009
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Staff management
Timeline
Owner/Massage Therapist
Self Employed Massage Therapist
01.2024 - Current
Owner/Massage Therapist
Sunrise Massage and Wellness Center
01.2023 - 01.2024
Owner
Creature Comforts
01.2018 - 2019
Massage Therapist
That's the Rub
01.2014 - 01.2022
Massage Therapist
Helping Hands
01.2013 - 01.2014
Massage Therapist
Health and Beauty Spa
01.2012 - 01.2013
Owner/Massage Therapist
Venificus Manuum Massage
01.2010 - 01.2011
Massage Therapist
Mystique Salon and Day Spa
01.2009 - 01.2011
Massage Therapist
Chiropractic Office
01.2007 - 01.2008
Comprehensive Professional Massage Therapy Degree - Massage Therapy
Alexandria School of Scientific Therapeutics