Gabrielle Tretick
Richmond,VA
Summary
Operations manager with extensive experience in customer survive and office management, specializing in logistics coordination and client relationship management. Expertise in optimizing supply chain processes and training personnel to improve team performance. Focused on delivering outstanding customer service while maintaining compliance and minimizing operational risks.
Overview
13
13
years of professional experience
Work History
Owner/operator
EBay Sales
Richmond, VA
07.2012 - Current
- Streamlined daily business operations to enhance efficiency and reduce costs.
- Delivered exceptional customer service by promptly addressing issues and fostering satisfaction.
- Cultivated strong relationships with suppliers, ensuring timely delivery of goods at competitive prices.
- Trained and motivated employees to optimize performance in daily functions.
- Oversaw accurate inventory management, minimizing waste while maintaining supply levels.
- Identified new market opportunities, maximizing revenue through targeted sales strategies.
- Facilitated open communication among staff, promoting teamwork for improved outcomes.
- Negotiated pricing with customers and vendors, decreasing expenses and increasing profitability.
- Managed day-to-day business operations.
Sales Associate
Peter Alexander Jewelers
Short Pump, VA
05.2014 - 05.2023
- Organized racks and shelves to enhance visual appeal and promote merchandise.
- Executed cash transactions accurately while adhering to company policies.
- Cultivated relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in line with store policy.
- Maintained composure while resolving issues in high-stress situations.
- Prepared merchandise for sales floor by pricing and tagging.
- Engaged customers to provide personalized shopping experiences and recommendations.
- Collaborated with team members to enhance overall store performance.
Third Party Logistics Coordinator
DoorDash
Richmond, VA
07.2019 - 01.2025
- Notified customers of order statuses and potential delays to maintain transparency.
- Trained new staff on logistics protocols, promoting uniformity within the team.
- Collaborated with sales and customer service teams to address client issues promptly.
- Reduced risks of penalties by ensuring strict compliance with industry regulations.
- Designed contingency plans to mitigate impacts of unexpected supply chain disruptions.
- Created a streamlined communication system between departments for effective logistics coordination.
- Improved supply chain efficiency by optimizing transportation routes and schedules.
- Analyzed route performance data to refine transportation strategies for better outcomes.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Customer Service Representative
Alexander’s Antiques
Midlothian, VA
01.2017 - 01.2019
- Exhibited professionalism under pressure while managing disputes and conflicts efficiently.
- Delivered exceptional service by addressing customer inquiries and tailoring recommendations.
- Enhanced customer loyalty through empathetic complaint resolution and personalized solutions.
- Maintained accurate records of interactions to ensure effective follow-up and issue resolution.
- Promoted operational best practices among team members to increase efficiency and productivity.
- Established a feedback system that facilitated actionable improvements in service delivery.
- Strengthened client relationships by offering unique discounts and promoting new products.
- Coached new staff members to foster their successful integration into the team.
Education
Manchester High School
Midlothian, VA06.2006
Skills
- Operations management
- Documentation and reporting
- Recruitment and hiring
- Business planning
- Sales negotiation
- Staff training and development
- Personnel management
- Inventory oversight
- Payroll processing
- Client relationship management
- Preventative maintenance
- Decision-making
- Dependable work ethic
- Customer service orientation
- Schedule management
- Accurate record keeping
- Safe driving practices
- Order processing and picking
- GPS and route planning
- Document management
- Cargo handling and delivery scheduling
- Route management strategies
- Inclement weather driving skills
- Shipping and packaging expertise
- Clean driving record (MVR)
- Time management skills
- Attention to detail in tasks
- Verbal and written communication proficiency
- Basic maintenance skills
- Emergency response protocols
- Invoice verification processes
- Safe driving
Languages
English
Native or Bilingual
Timeline
Third Party Logistics Coordinator
DoorDash
07.2019 - 01.2025
Customer Service Representative
Alexander’s Antiques
01.2017 - 01.2019
Sales Associate
Peter Alexander Jewelers
05.2014 - 05.2023
Owner/operator
EBay Sales
07.2012 - Current
Manchester High School