Gabrielle Trottier
Frederick,MD
Summary
Experienced professional with over 15 years in various industries, known for being detail-oriented, reliable, and consistently going above and beyond. Proven track record of enhancing business operations through innovative solutions and continuous improvement. Committed to delivering high-quality work and exceeding expectations.
Overview
14
14
years of professional experience
Work History
Barista/Supervisor
Frederick Coffee Co
Frederick, MD
09.2021 - 10.2024
- Provided exceptional customer service, ensuring a welcoming and positive experience for all patrons
- Supervised daily operations, managing staff schedules, and ensuring efficient workflow
- Created and introduced new drink recipes, enhancing the menu and boosting sales
- Managed the coffee shop's social media presence, increasing online engagement and attracting new customers
- Maintained inventory and placed orders to ensure consistent availability of supplies
- Trained new employees, fostering a team-oriented and supportive work environment
- Implemented quality control measures to maintain high standards of product and service
Optometric Technician
Dr. Lewis O.D
Camas, WA
08.2019 - 05.2021
- Optometrist receptionists interface with patients and doctors
- They answer phone calls, schedule appointments, maintain charts and greet patients
- The receptionist is also responsible for regular office duties, light cleaning, keeping track of supplies and maintaining office equipment
- Pre-testing patients with Auto Refractors/Keratometers, Tonometry, Optomap Retina Imaging
- Maintaining supplies of contact lenses
- Teaching contact lens care
- Insertion and Removal training for New Wearers
- Front desk receptionist
- Scheduling appointments
- Verifying insurance
- Medical billing
- Vision Insurance billing
- Medicare billing
- HIPAA Compliant
- Complying with CDC COVID-19 procedures
Operations Specialist
Round Table Pizza
Portland, OR
09.2017 - 10.2019
- Manage the flow of a workplace and optimize day-to-day activities
- Analyzing business operations and identifying customer needs in order to bring the two closer together
Unit Manager
Denny's
Hopewell, VA
01.2017 - 07.2017
- Recruiting, training and supervising staff
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Ordering supplies
- Handling customer inquiries and complaints
- Preparing and presenting staffing/sales report
Dog Sitter
Rover.com
Stuttgart
12.2013 - 02.2016
- Basic animal care while clients were on vacation or traveling for business
- Routine duties for a pet sitter include feeding, putting out fresh water, brushing pets, and taking dogs on walks
- Additional services included giving medications
Server
Bennigan's
Clarksburg, MD
11.2012 - 12.2013
Waitress/Cashier
Ledo Pizza and Pasta
Ijamsville, MD
07.2010 - 06.2012
Education
Diploma - General
Clarksburg High
Clarksburg, MD12.2010
Skills
- Medical billing
- Medical office experience
- Expert
- Adaptability
- Multi-line phone systems
- Problem Resolution
- Leadership
- Banking
- Front desk
- Customer service
- Communications
- Decision-making
- Teamwork
- Time management
- Medical Scheduling
- Medical terminology
- Upselling
- Cashier
- Bookkeeping
- HIPAA
- Ability to work under pressure
- Insurance verification
- Pet Sitting
- Barista experience
- Menu development
- Team Leadership
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Barista/Supervisor
Frederick Coffee Co
09.2021 - 10.2024
Optometric Technician
Dr. Lewis O.D
08.2019 - 05.2021
Operations Specialist
Round Table Pizza
09.2017 - 10.2019
Unit Manager
Denny's
01.2017 - 07.2017
Dog Sitter
Rover.com
12.2013 - 02.2016
Server
Bennigan's
11.2012 - 12.2013
Waitress/Cashier
Ledo Pizza and Pasta
07.2010 - 06.2012
Diploma - General
Clarksburg High
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