Gabrielle Umstattd
Colorado Springs,CO
Summary
Dedicated Service Manager with a strong focus on customer satisfaction and team training. Effective in managing daily operations and addressing challenges, poised to enhance the dining experience through strategic leadership. Flexible hard worker ready to learn and contribute to team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
Colorado Springs, Colorado
12.2017 - Current
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and developed team members in food safety and service standards.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Ensured compliance with health regulations and company policies consistently.
- Facilitated team meetings to promote communication and address challenges effectively.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Department Manager
Walmart
Colorado Springs, Colorado
11.2009 - 12.2017
- Managed staff schedules and coordinated team assignments effectively.
- Implemented inventory control measures to maintain stock levels.
- Led team meetings to communicate goals and address concerns promptly.
- Resolved customer complaints to enhance shopping experience consistently.
- Ensured cleanliness and organization of sales floor and backroom areas.
- Collaborated with upper management to align departmental objectives with company vision.
Education
High School Diploma -
Celebration High School
Celebration, FL05-2009
Skills
- Service operations
- Inventory management
- Team training
- Customer relations
- Compliance assurance
- Staff scheduling
- Quality control
Certification
- ServeSafe Certified
Accomplishments
- While GM of Chipotle, I was awarded for having the lowest turnover in our 20+ store patch.
Timeline
Service Manager
Chipotle
12.2017 - Current
Department Manager
Walmart
11.2009 - 12.2017
High School Diploma -
Celebration High School