Gabrielle Villalpando
San Antonio,TX
Summary
Highly motivated and customer-focused individual with a strong background in genuine hospitality and providing exceptional customer service for over 10 years. Eager to transition into a Leasing Agent role to utilize my communication skills, problem-solving abilities, and dedication to customer satisfaction in the real estate industry. Seeking an opportunity to contribute to a reputable property management company known as PEM and to grow as a Leasing Agent and future seeking Property Manager.
Overview
4
4
years of professional experience
Work History
Hospitality/Banquet Server
Paesanos At Basse Holding LLP
11.2019 - Current
- Provided excellent customer service by promptly and warmly greeting new/returning customers while developing relationships resulting in customer loyalty.
- Demonstrated strong communication skills by effectively explaining menu items, making recommendations, and answered customers questions.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
- Established teamwork efficiency by collaborating and communicating with fellow team members to ensure smooth restraint operations, including assisting colleagues during high volume hours.
- Developed strong multitasking ability's by answering phone calls, managing multiple tables, and ensuring timely food and beverage delivery.
- Established leadership skills by training others right of way. Utilized strong verbal skills to clearly and concisely explain concepts, instructions, and procedures to trainees.
- Maintained an organized and clean work area, adhering to health and safety regulations.
Seasonal Prime Fresh Associate
Amazon
03.2020 - 11.2020
- Demonstrated ability to thrive in a fast-paced and challenging environment while prioritizing safety and maintaining operational efficiency.
- Collaborated with colleagues to meet daily performance goals, and optimized workflow while maintaining a supportive and positive work environment.
- Demonstrated strong understanding of warehouse operations, including order picking, inventory management, packing, and shipping.
- Actively participating in workshops and training programs provided by Amazon. Remained updated on best practices and new processes.
Education
Bachelor of Arts - Business Administration HR Management
The University of Texas At San Antonio
San Antonio, TX12.2022
Skills
- Exceptional Customer Service
- Strong Communication Skills
- Active Listening
- Problem Solving and Conflict Resolution
- Attention to Detail
- Time Management
- Multitasking
- Teamwork Efficiency
Timeline
Seasonal Prime Fresh Associate
Amazon
03.2020 - 11.2020
Hospitality/Banquet Server
Paesanos At Basse Holding LLP
11.2019 - Current
Bachelor of Arts - Business Administration HR Management
The University of Texas At San Antonio
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