Kloie Malone
Bakersfield,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Blvd. Proven ability to enhance guest experiences through effective relationship management and cash handling expertise. Recognized for multitasking in high-pressure environments while maintaining a professional appearance and adhering to safety protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Banquet Server
The Blvd
03.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Taft Union High School
Taft, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Team collaboration
- Sales expertise
- Relationship management
Certification
- RBS Training
- Food Handlers Certificate
Timeline
Server/Banquet Server
The Blvd
03.2021 - Current
Taft Union High School
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