Payton Sazama
Port Saint Lucie
Summary
Dynamic professional with extensive wine knowledge and exceptional customer service experience at Cooper’s Hawk Winery & Restaurant. Proven ability to enhance guest satisfaction and drive sales through wine club sales, effective wine pairing and training of new staff. Strong work ethic and multitasking skills contribute to a positive dining experience and repeat business.
Overview
7
7
years of professional experience
Work History
Server/Banquet Server
Cooper’s hawk winery & restaurant
Palm Beach Gardens
04.2018 - Current
- Maintain awareness and basic knowledge of Tasting Room functions and retail products as well as how tastings are conducted, their cost, and the wines featured on the current monthly tasting.
- Invite guests to participate in the Wine Club, aiming to expand membership.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stayed informed about daily specials, new menu items, promotions.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Trained new employees on restaurant procedures and plating techniques.
- Assisted in training new servers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained accurate records of member information in a database system.
Assistant Office Manager
Cooper’s hawk winery & restaurant
Palm Beach Gardens
03.2019 - 10.2024
- Coordinated with vendors for office supplies and equipment maintenance.
- Resolved customer complaints or answered customers' questions.
- Performed additional tasks assigned by senior management staff.
- Coded and entered daily invoices with in-house accounting software.
- Prepared payroll information for submission to external payroll services provider.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Reviewed files and records to obtain information and respond to requests.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FLSkills
- Wine knowledge
- Strong work ethic
- Exceptional customer service
- Wine service
- Wine pairing
- Sales techniques
- Multitasking and organization
- POS operation
- Team training
- Positive and professional
Timeline
Assistant Office Manager
Cooper’s hawk winery & restaurant
03.2019 - 10.2024
Server/Banquet Server
Cooper’s hawk winery & restaurant
04.2018 - Current
Associate of Arts -
Broward College