Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabrielle Webber

Detroit,MI

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Access Representative Team Lead

Henry Ford St John Hospital Emergency Department
05.2020 - Current
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Adapted quickly to changing demands within a high volume environment, demonstrating flexibility and a strong commitment to quality of service.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Call Center Representative

Qualfon Call Center, DTE Contract
09.2019 - 03.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Detroit City High School
Detroit, MI

Medical Assistant Certification -

Everest Institute
Southfield, MI

Real Estate Salesperson -

The CE Shop
Detroit, MI

Skills

  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Computer proficiency
  • Clerical support
  • Technical support

Certification

  • Medical Assistant Training - 2015
  • Real Estate Salesperson Training - 2023

Timeline

Patient Access Representative Team Lead

Henry Ford St John Hospital Emergency Department
05.2020 - Current

Call Center Representative

Qualfon Call Center, DTE Contract
09.2019 - 03.2020

Detroit City High School

Medical Assistant Certification -

Everest Institute

Real Estate Salesperson -

The CE Shop

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