Gabrielle Webber
Detroit,MI
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative Team Lead
Henry Ford St John Hospital Emergency Department
Detroit, MI
05.2020 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Adapted quickly to changing demands within a high volume environment, demonstrating flexibility and a strong commitment to quality of service.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Call Center Representative
Qualfon Call Center, DTE Contract
Highland Park, MI
09.2019 - 03.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Detroit City High School
Detroit, MIMedical Assistant Certification -
Everest Institute
Southfield, MIReal Estate Salesperson -
The CE Shop
Detroit, MISkills
- Data entry
- Critical thinking
- Active listening
- Customer service
- Computer proficiency
- Clerical support
- Technical support
Certification
- Medical Assistant Training - 2015
- Real Estate Salesperson Training - 2023
Timeline
Patient Access Representative Team Lead
Henry Ford St John Hospital Emergency Department
05.2020 - Current
Call Center Representative
Qualfon Call Center, DTE Contract
09.2019 - 03.2020
Detroit City High School
Medical Assistant Certification -
Everest Institute
Real Estate Salesperson -
The CE Shop