Gabrielle Burke-Granville
Lawrenceville,GA
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
7
7
years of professional experience
Work History
Administrative Supervisor
Grady Memorial Hospital
10.2020 - 01.2022
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Updated reports, managed accounts, and generated reports for company database.
- Managed a team of office staff, providing training and support to ensure smooth daily operations.
Customer Service Manager
Amazon
02.2017 - 09.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
ED Scribe Supervisor
SuperScribe
10.2014 - 01.2017
- Maintained up-to-date knowledge on current medical terminology, procedures, and best practices through ongoing professional development opportunities.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open lines of communication at all times.
- Improved provider workflow by efficiently managing schedules, appointments, and other administrative duties as needed.
- Recruited, hired, and trained scribes to be able to efficiently and effectively complete their jobs.
Education
Doctor of Chiropractic - Chiropractic
Life University
Marietta, GABachelor of Science - Biology
Miles College
05.2017
High School Diploma -
Carver High School
05.2012
Skills
- Deadline oriented
- Compliance monitoring
- Relationship building
- Problem-solving
- Training and mentoring
- Decision-making
- Team building and leadership
- Effective workflow management
- Positive and constructive feedback
- Medical Terminology
Timeline
Administrative Supervisor
Grady Memorial Hospital
10.2020 - 01.2022
Customer Service Manager
Amazon
02.2017 - 09.2020
ED Scribe Supervisor
SuperScribe
10.2014 - 01.2017
Bachelor of Science - Biology
Miles College
High School Diploma -
Carver High School
Doctor of Chiropractic - Chiropractic
Life University
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