GABRIELLY SIMIRAMIS GOUVEIA SANTOS
JACKSONVILLE,FL
Summary
Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes, and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets. Ready to bring over 4 years' experience within the customer service world. Performance-oriented sales leader with proven expertise in revenue management, client acquisition and account servicing. Diligently research competitors and market conditions to remain lean and agile in face of changing expectations and conditions. Excellent negotiator and influential program managers.
Overview
5
5
years of professional experience
Work History
SENIOR BANKER
Bank of America
JACKSONVILLE, FL
06.2024 - Current
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Analyzed financial data and provided advice on appropriate banking services for clients.
- Conducted reviews of loan portfolios, credit risk assessments, and credit line increases.
- Managed daily operations of the bank branch, including staff supervision and training.
- Implemented new policies, procedures, products, and services in order to improve efficiency.
- Built positive and productive customer connections to drive consistent sales.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Relationship Banker
Bank of America
JACKSONVILLE, FL
06.2022 - 05.2024
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Maintained records of all customer interactions in a secure database system.
Sales Officer
GRANIT DEPOT
JACKSONVILLE, FL
06.2020 - 05.2022
- Conducted research on competitive products and services.
- Identified customer needs and developed customized solutions.
- Analyzed customer feedback to improve product offerings.
- Generated leads through networking, cold calls, and email campaigns.
- Created presentations for potential customers outlining product benefits.
Education
ESL -
University of North Florida
Jacksonville, FL01-2023
Bachelor of Science - MARKETING AND ADVERTISING
UNIESP
BRASIL01-2017
Skills
- Risk management policies
- Team member development
- De-escalating conflicts
- Assessing fraud potential
- Customer Relationship Management
- Budget Planning
- Sales reporting
- Relationship building
Languages
Spanish
Full Professional
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
SENIOR BANKER
Bank of America
06.2024 - Current
Relationship Banker
Bank of America
06.2022 - 05.2024
Sales Officer
GRANIT DEPOT
06.2020 - 05.2022
ESL -
University of North Florida
Bachelor of Science - MARKETING AND ADVERTISING
UNIESP
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