Gabrina Jean
Lakeland,FL
Summary
Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Gabby's All Hands Cleaning Services
08.2019 - Current
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction 100% by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Managed day-to-day business operations.
Customer Service Representative Remotely
Results Call Center
07.2022 - 09.2023
- Handled over 100+ customers inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Call Center Representative-Claims
Watson Clinic Main
01.2019 - 07.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered over 5 or more software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Boosted customer service satisfaction ratings through consistent quality control.
Medical Assistant/X-Ray Technician
Owl Now Urgent Care
03.2014 - 01.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed 50 or more patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
Teacher's Assistant
Boys And Girls Club
03.2013 - 05.2013
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw over 30 students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
Education
Certified Drug Specimen Collector -
Drug Screen Solutions
Brandon, FL05.2016
Associate of Science - Medical Office Basic X-Ray Technician
Fortis Institute - Mulberry
Mulberry, FL10.2013
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL06.2008
Skills
- Operations Management
- Documentation And Reporting
- Team Leadership
- Business Planning
- Staff Training and Development
- Claims Representative
- Call Center Remotely
Timeline
Customer Service Representative Remotely
Results Call Center
07.2022 - 09.2023
Owner/Operator
Gabby's All Hands Cleaning Services
08.2019 - Current
Call Center Representative-Claims
Watson Clinic Main
01.2019 - 07.2020
Medical Assistant/X-Ray Technician
Owl Now Urgent Care
03.2014 - 01.2019
Teacher's Assistant
Boys And Girls Club
03.2013 - 05.2013
Certified Drug Specimen Collector -
Drug Screen Solutions
Associate of Science - Medical Office Basic X-Ray Technician
Fortis Institute - Mulberry
High School Diploma -
Lake Gibson Senior High School
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