Romana Pablo
Wheeling,IL
Summary
Experienced Shift Manager skilled in employee training and fostering a positive work environment. Known for effective decision-making and problem resolution as well as contributing to effective operations and high team morale.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Wheeling, IL
07.2017 - Current
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Promoted a positive work environment through open communication and constructive feedback.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Education
High School Diploma -
Technical High School 49
Zimatlan De Alvarez, Oaxaca Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Compliance
- Problem-solving
- Critical thinking
Certification
Food Handler Certification, State of Illinois (Active)
Timeline
Shift Manager
McDonald's
07.2017 - Current
High School Diploma -
Technical High School 49