GABRIELA FLORES
Summary
Bilingual and highly dependable professional with experience in healthcare, corrections, and CPS investigations. Skilled in case documentation, conflict resolution, behavioral assessment, and maintaining confidentiality while working in high-pressure environments. Experienced in conducting investigations, communicating with families and community resources, and ensuring compliance with legal and safety standards. Strong background in patient care, inmate supervision, medical records management, and courtroom-related procedures. Recognized for excellent communication skills, attention to detail, and the ability to adapt quickly while providing compassionate and professional service.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
CPS Investigator
Children Youth & Families, CYFD
Clovis, New Mexico
05.2025 - 05.2026
- Conducted thorough investigations into child abuse and neglect allegations.
- Collaborated with law enforcement and community organizations for case support.
- Prepared detailed reports documenting findings and case progress.
- Assessed safety conditions in homes during investigative visits.
- Developed safety plans to protect children in at-risk situations.
- Evaluated potential foster care placements for appropriateness based on safety concerns.
- Maintained accurate documentation of all investigations including statements from witnesses and victims.
- Participated in court proceedings related to the removal of children from their homes due to abuse or neglect.
- Reviewed case records, police reports, school records, medical records, and other documents as part of the investigation process.
Patient Care Technician
LabCorp
Clovis, NM
05.2023 - 07.2024
- Interacted with patients to gather and record data prior to blood draws.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Assessed plasma collection machines for proper functionality.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Coordinated workflow based on stat, schedule, or outpatients needs.
- Scheduled appointments and managed patient flow to minimize wait times.
- Maintained patient comfort and safety throughout the phlebotomy process.
Medical Assistant
Roosevelt General Clinic
Portales, NM
08.2021 - 03.2023
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Held great communication skills between doctors and staff.
- Communicated with pharmacies for prescription refills.
- Administered medications under physician's supervision.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Detention Officer
Curry County Adult Detention Center
Clovis, NM
07.2016 - 04.2020
- Maintained accurate records of detainee behavior, incidents, and disciplinary actions taken.
- Attended court hearing related to inmates under supervision when requested by supervisors.
- Monitored conduct of prisoners in housing unit or during work or recreation activities to prevent escape or violence.
- Handled communication with court officials and outside police agencies.
- Trained in legal documentation processing of inmate intake and release.
- Implemented de-escalation techniques to resolve conflicts and maintain order within the facility.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Managed all confidential files containing sensitive information about individual prisoners.
- Transported inmates to and from court hearings, hospital visits.
Education
Associate of Applied Science - Criminal Justice
Clovis Community College
Clovis, NM 08.2024 - 05.2025
Certificate - Phlebotomy
Clovis Community College
Clovis, NMCertificate - Criminal Justice
Clovis Community College
Clovis, NMHigh School Diploma -
Bovina High School
Bovina, TXSkills
- Inmate supervision
- Gang awareness
- Behavioral management
- Legal compliance
- Courtroom testimony
- Patient confidentiality
- Safety assessment
- Cross-agency collaboration
- Effective communication
- Attention to detail
- Communication
- HIPAA compliance
- Venipuncture
- Medical records maintenance
- Typing proficiency 90 wpm
Timeline
CPS Investigator
Children Youth & Families, CYFD
05.2025 - 05.2026
Associate of Applied Science - Criminal Justice
Clovis Community College
08.2024 - 05.2025
Patient Care Technician
LabCorp
05.2023 - 07.2024
Medical Assistant
Roosevelt General Clinic
08.2021 - 03.2023
Detention Officer
Curry County Adult Detention Center
07.2016 - 04.2020
Certificate - Phlebotomy
Clovis Community College
Certificate - Criminal Justice
Clovis Community College
High School Diploma -
Bovina High School