Gaby Gutierrez
Mount Pleasant,Texas
Summary
Results-oriented Team member that brings exceptional record of accomplishment in exceeding sales, service and performance targets. In-depth understanding of products, services and market conditions. High-energy team player committed to leveraging abilities to improve sales numbers and company success.
Overview
12
12
years of professional experience
Work History
Sales & Service Assistant Manager
Wood Air Conditioning
Mt Pleasant, TX
07.2018 - Current
- Assisted customers in locating desired products. Responded to inquiries and provided product recommendations.
- Trained new team members in cash register operation, stock procedures and customer services.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Obtained signatures for financial documents and internal and external invoices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Tracked shipments to ensure delivery on time and in excellent condition.
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
- Processed and sent invoices, adjustments and credit memos to customers.
QC Technician
Pilgrim Pride, JBS
Mt Pleasant , TX
05.2014 - 02.2017
- Provided quality support to ensure that products met quality standards and customer requirements.
- Maintained quality assurance procedure documentation.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Provided lab staff with samples for testing to check quality and safety of finished products.
Education
Bachelor of Applied Arts And Science - Bilingual Education
NTCC
Mount Pleasant, TXHigh School Diploma -
Mount Pleasant High School
Mount Pleasant, TX05.2014
Skills
- Achieved high customer satisfaction ratings through effective service delivery
- Established positive relationships with customers by being approachable and engaging
- Enhanced service effectiveness through attentive listening and understanding
- Resolved customer issues promptly, leading to increased customer retention
- Maintained excellent reliability, contributing to overall team performance
- Facilitated clear communication that improved client interactions
- Streamlined service operations using advanced computer skills
- Expanded service reach by providing bilingual translation support
- Delivered precise translation and interpretation services, meeting client expectations
- Enhanced team productivity through effective collaboration and support
Languages
Spanish
Full Professional
Education and Training
other
Timeline
Sales & Service Assistant Manager
Wood Air Conditioning
07.2018 - Current
QC Technician
Pilgrim Pride, JBS
05.2014 - 02.2017
High School Diploma -
Mount Pleasant High School
Bachelor of Applied Arts And Science - Bilingual Education
NTCC