Gael Martinez
Garland,TX
Summary
I was a Shift Leader at Sweet Pearls Icecream, who also trained new hires and enhanced team performance. Great in cash handling and conflict resolution, demonstrating a positive work environment. Recognized for boosting customer satisfaction through effective problem solving and sales strategies, ensuring a memorable experience.
Overview
1
1
year of professional experience
Work History
Shift Leader
Sweet Pearls Icecream
06.2025 - 01.2026
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
No Degree -
North Garland High School
Garland, TXSkills
- Training assistance
- Sales and upselling
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Shift Leader
Sweet Pearls Icecream
06.2025 - 01.2026
No Degree -
North Garland High School