Gael Munoz
Summary
Dynamic and results-oriented professional with a proven track record at Chick-fil-A, excelling in customer service and problem-solving. Demonstrated ability to train and mentor teams across multiple locations, enhancing performance through effective leadership. Skilled in fostering teamwork and collaboration, with a flexible approach to adapt to new challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Field Talent Staff 2
Chick-fil-A
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided intra-company training in Toronto, Alberta, Kentucky, Texas, Florida, and Indiana.
Shift Manager
Chick-fil-A
08.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Associates in - Business
Maricopa Community Colleges, Estrella Mountain Community College
Goodyear, AZ07-2025
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Critical Thinking
Certification
- ServSafe Food Handler's Certification
- Retail Fundamentals Certificate
- Entrepreneurial Studies Level 1
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Field Talent Staff 2
Chick-fil-A
06.2023 - Current
Shift Manager
Chick-fil-A
08.2022 - Current
Associates in - Business
Maricopa Community Colleges, Estrella Mountain Community College
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