Juanita Davis

Install, troubleshoot, configure, and maintain IT Equipment including Alarm Systems, Video Surveillance Systems, Switches, Battery Backups, Access Points, etc.
Install, maintain, and terminate cabling, including CAT6 and fiber.
Perform daily/scheduled maintenance checks
Mount and secure telecommunications equipment such as switches, routers, and patch panels.
Testing and troubleshooting network connections to identify and resolve issues.
Provide technical support and assistance to end-users as needed.

Experience with video storage system set up and configuration

• Pulled, dressed, terminated, and tested Fiber and CAT cables.
• Used lifts, including boom lift, to reach heights over 27'.

• Cross-trained across Fiber, Testing, Buildout, Network, and Run operations.
• AI,
• Installed cluster and spine switches, smart PDUs, and PSUs.
• mounted and installed backboards, cross connects, racks, patch panels
• Responsible for testing fiber path for errors and quality.
• Handled deployment, patching, and organization of copper and fiber components across MCR environments.
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• Initiated learning process for resolving connectivity issues through various physical approaches along with computer-based tools focusing on FIM and FIM Patch.
• Trained new team members by relaying information on company procedures and safety requirements.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

• Lead de-install and re-installs of self-checkout lanes
• Perform retail computer changeovers
• Install caption phones (POTS and VOIP) for Deaf and Hard of Hearing residential customers
• Install retail LED lighting for product branding
• Perform kiosk troubleshooting and repairs for financial institutions
• Install complete Smart Home security systems for residential sites
• Complete troubleshooting of malfunctions and diagnosed issues for retail Point of Sale equipment
• Demonstrate to customers proper methods for operating equipment after it had been installed.

Short-Term Project

• Installed solar array for the Moccasin Bend Environmental Campus project
• Installed solar modules, panels, and support structures
• Ensured compliance with all applicable codes, regulations, permits, and safety guidelines during each phase of the solar installation process.
• Utilized advanced tools and equipment to efficiently install solar panels, racking systems, and related components for optimal system performance.
• Conducted visual inspections on previously installed modules and systems to identify faults before final inspection

• Category re-sets
• POG implementation
• National Rollouts
• Inventory Management
• Fixture, display, signage and mill work installs
• Gondola and fixture movement
• New store set up and store remodels
• Developed strong relationships with store managers and staff to ensure effective communication and seamless execution of merchandising initiatives.
• Safeguarded brand integrity by ensuring all marketing materials complied with corporate guidelines for visual presentation and messaging consistency.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.

• Worked remotely delivering technical support to resolve customer's connectivity issues
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Provided technical support for customers experiencing difficulties with multiple devices, offering effective solutions that strengthened brand trust.

Progressed from Hostess to Manager

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Reconciled cash and credit card transactions to maintain accurate records.
• Reduced staff turnover rate with effective leadership and open communication

Company Overview: Handled all details of showings/ sales and also office duties of high-end portrait studio

• Streamlined internal communication procedures, optimizing workflow efficiency and reducing instances of project-related miscommunications.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.

• Facilitated smooth migration by providing essential support during provider changeover.
• Achieved top-tier issue resolution while rarely requiring higher-tier assistance.
• Made all bonuses available in my tier.